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      Urgent! IT Systems Administrator (L2) CA Spectrum Position in Cape Town - Dimension Data
 
                        
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Job Profile Summary
The IT Systems Administrator is a mid-level job in the IT Systems Administration job family.
Their primary responsibility is to assist with ensuring continuous availability of IT services by effectively identifying system requirements, installing upgrades and monitoring system performance for medium complexity systems.
Job Description Key Roles and Responsibilities:
·       The CA Spectrum System Administrator takes responsibility for the topology maintenance including device maintenance: naming, duplicates, model type, not connected, removal, new devices.
They assist with store connection maintenance and creation and removal including ESM INC's for device maintenance.
· CA Spectrum Administrators ensure that they verify server infrastructure health, including backup schedules, conduct NCM maintenance captures
· They verify all system integration such as CA Spectrum, CA Performance Manager, CA NFA.
· Working closely with the rest of the team they maintain the Service manager and are responsible for OneClick user maintenance and User/SNMP maintenance
· The CA Spectrum System Administrators will produce and supply all ad-hoc device information on request
· Perform operational tasks to resolve all incidents / requests in a timely manner and within agreed SLA.
· Update tickets with resolution tasks performed
·       Identify, Investigate, analyse issues and errors prior to or when they occur and log all such incidents in a timely manner.
Capture all required and relevant information for immediate resolution
· Provide second level support to all incidents, requests and identify the root cause of incidents and problems
· Communicate with other teams and clients for extending support
· Execute changes with clear identification of risks and mitigation plans to be captured into the change record
· Escalate all tickets to seek right focus from CoE and other teams, if needed continue the escalations to management
· Work with automation teams for effort optimization and automating routine tasks
· Identify problems and errors before they impact a client’s service
· Lead and manages all initial client escalation for operational issues.
· Contribute to the change management process by logging all change requests with complete
details for standard and non-standard including patching and any other changes to
Configuration Items.
Ensures all changes are carried out with proper change approvals
· Plan and execute approved maintenance activities
· Audit and analyse incident and request tickets for quality and recommends improvements with updates to knowledge articles.
· Produce trend analysis reports for identifying tasks for automation, leading to reduction in tickets and optimization of effort
Knowledge, Skills and Attributes:
· Ability to communicate and work across different cultures and social groups
· Ability to plans activities and projects well in advance, and takes into account possible changing circumstances
· Ability to maintain a positive outlook at work
· Ability to work well in a pressurised environment
· Ability to work hard and put in longer hours when it is necessary
· Ability to adapt to changing circumstances
· Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey
Qualifications:
· Relevant Degree/Diploma in the IT domain will be preferred.
· CCNA qualification or A+ N+ is a requirement.
· CA Spectrum qualifications is a requirement.
Technical competencies and knowledge:
· Understand Enterprise-scale networks (WAN and LAN)
· Understanding Protocols such as (HTTP/S, DHCP, DNS, SMTP, SNMP, NTP, SSH, FTP and other web-based protocols)
· Networking technologies, principles and protocols based on OSI model, TCP/IP, UDP, IP addressing and MAC addresses etc.
· Knowledge of Enterprise Monitoring in a retail environment
· Knowledge of incident management systems
·       A working knowledge of CentOS or Redhat Linux – understanding applying all basic commands from the command line.
 
Requirements
· 3 – 5 years’ work experience is essential
· Must have experience using CA Spectrum Infrastructure Manager at an administrative level.
· Must have a working knowledge of networking in a corporate environment and be familiar working with routers, switches, VLANs, SD-WAN, some Unix scripting,
· Moderate level knowledge in ticketing tools preferably Remedy.
✨ Smart • Intelligent • Private • Secure
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Unlock Your IT Systems Potential: Insight & Career Growth Guide
Real-time IT Systems Jobs Trends in Cape Town, South Africa (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for IT Systems in Cape Town, South Africa using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 6534 jobs in South Africa and 584 jobs in Cape Town. This comprehensive analysis highlights market share and opportunities for professionals in IT Systems roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Dimension Data is currently hiring and seeking a IT Systems Administrator (L2) CA Spectrum to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Dimension Data adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a IT Systems Administrator (L2) CA Spectrum Jobs South Africa varies, but the pay scale is rated "Standard" in Cape Town. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for IT Systems Administrator (L2) CA Spectrum typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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            Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your IT Systems Administrator (L2) CA Spectrum interview at Dimension Data, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Dimension Data's products or services and be prepared to discuss how you can contribute to their success.
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