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Urgent! IT Systems Engineer Position in Bellville - Exceed HR and Recruitment

IT Systems Engineer



Job description

IT Systems Engineer required in Tyger Valley, Bellville.

Duties and Responsibilities:

  • Compliance with the Ticket Lifecycle Management: focus areas include, but are not limited to:
    • Respond to logged tickets, and log ticket if no ticket exists.

    • Ensure tickets are classified & prioritised accurately.

    • Ensure time entries are captured accurately, consistently, and timeously.

    • Ensure ticket SLA and hours logged compliance.

    • Provides regular and timely updates to all parties (internal and external) on incident statuses.

    • Ensure quality communication and that updates and resolutions meet stakeholder requirements.

Requirements:

  • Matric or NQF equivalent.

  • A+ and N+ or equivalent.

  • Microsoft MCSA or MCSE
  • Experience in Microsoft 365 and Azure environments
  • Certification or Degree in IT advantageous.

  • Experienced working with ITIL and COBIT5 frameworks (certification will be advantageous).

  • 3+ years practical service delivery experience in the Information Technology industry; as an IT support, field support or desktop support technician.

  • Experience working in a service desk, customer service or call center environment.

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Required Skill Profession

Networks & Systems



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