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Urgent! Assistant Vice President-Architecture-Cloud Architecture Job Opening In South-Africa – Now Hiring ExlService Holdings, Inc.
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Job Description:
We are seeking a forward-thinking Contact Center Architect to lead the design and implementation of cutting-edge cloud-based contact center solutions .
This role plays a critical part in shaping the future of customer experience by leveraging modern architectures, AI technologies, and multi-channel capabilities.
Lead the design and implementation of micro-services-based architectures for cloud contact center solutions.
• Develop and implement innovative digital contact center solutions that incorporate AI technologies (e.g., chatbots, voice bots, sentiment analysis) and support multi-channel interactions (voice, chat, video, social media).
• Collaborate with cross-functional teams (engineering, product, operations) to ensure seamless integration of CCaS solutions with other enterprise systems.
• Stay abreast of the latest advancements in contact center technologies and cloud platforms and translate those innovations into actionable strategies.
• Provide thought leadership and guidance on contact center transformation initiatives, including process optimization, workforce management, and customer journey mapping.
• Contribute to the development of best practices and standards for CCaS architecture and implementation.
• Proven expertise in designing and implementing contact center architectures, including micro-services-based approaches.
• Strong understanding of AI/ML technologies and their application within the contact center domain.
• Experience in designing and implementing multi-channel contact center solutions across voice, chat, video, and social media.
• Experience in one or more relevant industry domains (e.g., insurance, utilities, healthcare) is a plus.
Qualifications:
• Bachelor's/Master's degree in Computer Science, Information Technology, or a related field.
• Certifications in relevant CCaS technologies (e.g., AWS Certified Solutions Architect - Contact Center).
• Contributions to open-source projects or publications related to contact center technologies.
EXL (Nasdaq: EXLS) is a leading data analytics and digital operations and solutions company.
We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed.
EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others.
EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect.
We are headquartered in New York and have more than 55,000 employees spanning six continents.
For more information, visit
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company.
We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed.
EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others.
EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect.
We are headquartered in New York and have more than 54,000 employees spanning six continents.
For more information, visit .
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company.
We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed.
EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others.
EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect.
We are headquartered in New York and have more than 54,000 employees spanning six continents.
For more information, visit .
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Unlock Your Assistant Vice Potential: Insight & Career Growth Guide
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Great news! ExlService Holdings, Inc. is currently hiring and seeking a Assistant Vice President Architecture Cloud Architecture to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Assistant Vice President Architecture Cloud Architecture Jobs South-Africa.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ExlService Holdings, Inc. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Assistant Vice President Architecture Cloud Architecture Jobs South Africa varies, but the pay scale is rated "Standard" in South-Africa. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Assistant Vice President Architecture Cloud Architecture typically include It Management & It Project Management and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Assistant Vice President Architecture Cloud Architecture interview at ExlService Holdings, Inc., research the company, understand the job requirements, and practice common interview questions.
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