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      Urgent! Client Engagement Adviser - CPT Position in Cape Town - Santam
The role
An exciting permanent opportunity has become available within Santam Client Solutions for a Client Engagement Adviser to join the team.
The successful incumbent will be based at our offices in Tygervalley, Cape Town.
What will you do?
The Client Engagement Adviser will offer world class products and services to clients, whilst achieving targets related to quality, productivity and compliments in a call center environment.
What will make you successful in this role?
• Accurately capture client information on the relevant system.
• Execute client requests within the agreed timeframes, quality standards and legislation.
• Handle all the administrative tasks according to agreed standards and turnaround times.
• Engage with client in a client centricity manner.
• Ensuring accurate completion client requests and follows up to ensure queries are resolved timeously, as per service level agreement.
• Providing effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondence.
• Ensuring client service level agreements are met and exceeded.
• Excellent time management skills.
• Consistent achievement of agreed productivity.
Qualification and Experience
• Grade 12/ Matric
• NQF Level 4 Qualification in Short Term Insurance
• Regulatory Exam (RE 5) advantageous
• 5 -7 years of experience in Customer Service (Preferable within Short-Term Insurance)
• Willing to work shifts as well as overtime
Knowledge and Skills
Core Competencies
Specific Requirements
✨ Smart • Intelligent • Private • Secure
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Unlock Your Client Engagement Potential: Insight & Career Growth Guide
Real-time Client Engagement Jobs Trends in Cape Town, South Africa (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Client Engagement in Cape Town, South Africa using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 3894 jobs in South Africa and 248 jobs in Cape Town. This comprehensive analysis highlights market share and opportunities for professionals in Client Engagement roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Santam is currently hiring and seeking a Client Engagement Adviser CPT to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Client Engagement Adviser CPT Jobs Cape Town.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Santam adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Client Engagement Adviser CPT Jobs South Africa varies, but the pay scale is rated "Standard" in Cape Town. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Client Engagement Adviser CPT typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Client Engagement Adviser CPT, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
            Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Client Engagement Adviser CPT interview at Santam, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Santam's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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