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Urgent! Client Implementation Engineer - Payments Job Opening In Cape Town – Now Hiring Electrum

Client Implementation Engineer Payments



Job description

Overview

Electrum is a next-generation payments technology company that provides cloud-native software to optimise the processing of financial transactions.

Since 2012, we have established ourselves as a trusted payments technology partner with enterprise-grade solutions.

The Opportunity

Electrum is seeking a proactive and technically skilled Client Implementations Engineer to join our VAS team.

This is a new role designed to improve the efficiency and scalability of implementing our standard products and integrations for key clients.

You will act as the central point of contact from project inception through delivery, bridging customers and development teams to ensure a seamless onboarding experience.

The Role

As a Client Implementations Engineer, you will be the bridge between our software and clients.

You will apply your technical expertise to ensure our products are properly installed, configured, and integrated.

Your proactive support and hands-on troubleshooting will guarantee a positive implementation experience.

Your deep understanding of client-specific configurations will help build relationships and drive client satisfaction.

Key Focus Areas

You'll help major clients like Capitec, Absa, Nedbank, and Investec integrate our services quickly and smoothly.

This role is essential for helping Electrum scale, drive rapid adoption, and free up core developer capacity for new innovations.

Core Responsibilities

  • Implementation and Deployment: Configure, deploy, and maintain standard services (Kubernetes, Helm charts, YAML, SQL, APIs) with minimal input from development teams
  • Technical Support and Troubleshooting: Act as the primary technical point of contact for clients during integration and post-go-live, resolving issues related to API integrations, OAuth authentication, and connectivity
  • Client Relationship Management: Build strong, collaborative relationships with clients, providing expert assistance and proactive support
  • Configuration and Compliance: Apply product knowledge to configure modules, ensure vendor compliance, and translate client requirements into precise configurations
  • Quality Assurance: Debug, QA, and test client implementations to ensure integrity and performance
  • Process Improvement: Create and refine tools and processes for efficient, scalable deployments
  • Internal Collaboration: Work with internal development teams to ensure successful delivery and share client insights

Requirements

  • Bachelor's degree in Computer Science, Information Systems or Engineering (or 3+ years equivalent experience in application support, software implementation, or similar)
  • 2+ years working with or in a software development team
  • Sound technical knowledge in APIs, system integration, authentication (OAuth), and basic networking
  • Ability to configure and debug software using Helm charts, YAML, SQL, and other configuration formats
  • Experience with Docker, Kubernetes, Linux, Bash, AWS and basic Java
  • Excellent communication skills
  • Strong problem-solving and analytical thinking
  • Initiative and independence—able to own a project end-to-end
  • Growth mindset—eager to learn and evolve the role
  • Comfortable being the go-to person on client implementations

Benefits

A good work-life balance is important at Electrum.

Benefits include:

  • Flexibility around core working hours
  • Daily cooked lunches and a stocked kitchen
  • Team socialising and outings

Seniority level

Entry level

Employment type

Full-time

Job function

IT Services and IT Consulting

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Required Skill Profession

Networks & Systems



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