Client Implementation Engineer Payments

Job description

Electrum is a next-generation payment software technology company.

Since 2012, we've delivered trusted, enterprise-grade, cloud-native software to optimize financial transaction processing.

Our deep expertise has established us as a respected partner in high-volume, low-value payment schemes, enabling clients to deliver services to millions of South Africans daily.

At Electrum, we are grounded in impact – designing solutions that matter, acting with urgency, and continuously learning as we scale.

We believe in creating together – working side by side with our clients and teams to build meaningful, lasting solutions.

We prioritise making it safe – encouraging open communication, smart risk-taking, and trust so that creativity and alignment thrive.

And we back empowered strong teams – hiring brilliant people, collaborating hard, and holding each other to high standards while leading with empathy and kindness.

When you join the Electrum team, you’ll get to:

• Be part of the entire journey — from the spark of an idea to the final product launch.
  
  
• Grow your skills through world-class training and hands-on learning every day.
  
  
• Receive mentorship and guidance from industry leaders who are invested in your success.
  
  
• Work in a dynamic, innovative workplace where collaboration and creativity thrive.
  
  
• Tackle real-world customer challenges and see the impact of your work firsthand.
  
  
• Explore plenty of opportunities to grow your career and expand your expertise.
  
  
• Gain valuable experience in a leading FinTech environment, contributing to meaningful, high-impact projects.

The Opportunity

Electrum is seeking a proactive and technically skilled Client Implementations Engineer to join our VAS team.

This is a new role, which is designed to improve the efficiency and scalability of implementing our standard products and integrations for key clients.

You will act as the central point of contact from project inception through to delivery, bridging the gap between customers and development teams to ensure a seamless onboarding experience.

The Role

As a Client Implementations Engineer at Electrum, you will be the bridge between our cutting-edge software and our valued clients.

You will apply your technical expertise to ensure our products are properly installed, configured, and seamlessly integrated.

Your proactive support and hands-on troubleshooting will guarantee a positive and effective implementation experience for clients who need expert assistance.

Your deep understanding of client-specific configurations will be key to building strong relationships and driving client satisfaction.

Key Focus Areas

You'll be part of a critical initiative to help major clients like Capitec, Absa, Nedbank, and Investec integrate our services quickly and smoothly.

This role is essential for helping Electrum scale our offerings, driving rapid adoption, and freeing up our core developer capacity for new innovations.

Core Responsibilities

• Implementation and Deployment: Configure, deploy, and maintain standard services (Kubernetes, Helm charts, YAML, SQL, APIs) with minimal input from development teams.
• Technical Support and Troubleshooting: Act as the primary technical point of contact for clients during integration and post-go-live, resolving technical issues related to API integrations, OAuth authentication, and connectivity.
• Client Relationship Management: Build strong, collaborative relationships with clients, providing expert assistance and proactive support throughout the entire lifecycle.
• Configuration and Compliance: Apply deep product knowledge to configure modules, ensure vendor compliance, and translate complex client requirements into precise configuration and customization specifications.
• Quality Assurance: Conduct thorough debugging, quality assurance, and testing of all client implementations to ensure product integrity and performance.
• Process Improvement: Create, evolve, and refine tools and processes to support the most efficient and scalable client deployments.
• Internal Collaboration: Collaborate closely with internal development teams to ensure successful project delivery and share client insights for product improvement.

Requirements

• Bachelor's degree in Computer Science, Information Systems or Engineering (or 3+ years equivalent experience in application support, software implementation, or a similar role).
• 2+ years working with or in a software development team.
• Sound technical knowledge, particularly in APIs, system integration, authentication (OAuth), and basic networking/connectivity.
• Ability to configure and debug software using helm charts, YAML, SQL, and other common configuration formats.
• Experience working with docker, kubernetes, linux, bash, AWS and understanding basic Java code.
• Excellent communication skills—able to convey technical concepts clearly to both developers and clients.
• Strong problem-solving and analytical thinking.
• Initiative and independence—able to own a project end-to-end.
• Growth mindset—eager to learn and evolve the role as the team matures.
• Comfortable being the “go-to” person on client implementations.

Benefits

Why Join Electrum?

• We believe in a People First approach, ensuring a culture where you can thrive and make a real difference
  

Your Career & Culture

• Career Growth: Delivering world-class financial software is challenging, but your effort will earn you hands-on experience with products used by millions, accelerating your career.
• Strong Teams: We keep teams small, focused, and collaborative to maximize impact.
• Transparency: We openly discuss strategy, finances, and salaries.
  
  Mistakes are viewed as learning opportunities that we actively discuss.
• Autonomy: We trust you.
  
  You're expected to seek out the data needed for informed decisions and manage your own time—knowing when to focus and when to recharge.
• Shared Vision: You'll have the power to shape the vision of how we build the future of financial services.

Practical Perks

1. Here's how we support our culture:
• Flexible Work: Office-first environment with flexible hours.
• Generous Leave: Starting at 20 days per year.
• Office Perks (Cape Town): Fully-stocked kitchen and daily catered lunch.
2. Social Life: Regular team activities like hikes, getaways, and dinners

Required Skill Profession

Computer Occupations