• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
South Africa Jobs Expertini

Contact Center Architect - Cloud based Solutions Job Opening In Cape Town – Now Hiring ABC Worldwide


Job description

Overview

We are seeking a forward-thinking Contact Center Architect to lead the design and implementation of cutting-edge cloud-based contact center solutions .

This role plays a critical part in shaping the future of customer experience by leveraging modern architectures, AI technologies, and multi-channel capabilities.

Responsibilities

  • Lead the design and implementation of micro-services-based architectures for cloud contact center solutions.

  • Develop and implement innovative digital contact center solutions that incorporate AI technologies (e.g., chatbots, voice bots, sentiment analysis) and support multi-channel interactions (voice, chat, video, social media).

  • Collaborate with cross-functional teams (engineering, product, operations) to ensure seamless integration of CCaS solutions with other enterprise systems.

  • Stay abreast of the latest advancements in contact center technologies and cloud platforms and translate those innovations into actionable strategies.

  • Provide thought leadership and guidance on contact center transformation initiatives, including process optimization, workforce management, and customer journey mapping.

  • Contribute to the development of best practices and standards for CCaS architecture and implementation.

  • Proven expertise in designing and implementing contact center architectures, including micro-services-based approaches.

  • Strong understanding of AI/ML technologies and their application within the contact center domain.

  • Experience in designing and implementing multi-channel contact center solutions across voice, chat, video, and social media.

  • Experience in one or more relevant industry domains (e.g., insurance, utilities, healthcare) is a plus.

Qualifications

  • Bachelors/Master;s degree in Computer Science, Information Technology, or a related field.

  • Certifications in relevant CCaS technologies (e.g., AWS Certified Solutions Architect - Contact Center).

  • Contributions to open-source projects or publications related to contact center technologies.

#J-18808-Ljbffr

Required Skill Profession

Software Architecture & Engineering


  • Job Details

Related Jobs

ABC Worldwide hiring Contact Center Architect - Cloud based Solutions Job in Cape Town, Western Cape, South Africa
ABC Worldwide
Cape Town, Western Cape, South Africa
ABC Worldwide hiring Contact Center Architect - Cloud based Solutions Job in Cape Town, Cape Town, South-Africa
ABC Worldwide
Cape Town, Cape Town, South-Africa
ABC Worldwide hiring Contact Center Architect - Cloud based Solutions Job in Cape Town, Western Cape, South-Africa
ABC Worldwide
Cape Town, Western Cape, South-Africa
Believe Resourcing hiring Enterprise Cloud Contact Center Architect (Cloud Contact Center Delivery) Job in Cape Town, Western Cape, South-Africa
Believe Resourcing
Cape Town, Western Cape, South-Africa
iOCO Digital Pty Lty hiring Solutions Architect (Cloud) Job in Cape Town, Western Cape, South Africa
iOCO Digital Pty Lty
Cape Town, Western Cape, South Africa
iOCO Digital Pty Lty hiring Solutions Architect (Cloud) Job in Cape Town, Western Cape, South-Africa
iOCO Digital Pty Lty
Cape Town, Western Cape, South-Africa
IOCO hiring Solutions Architect (Cloud) Job in Cape Town, Cape Town, South-Africa
IOCO
Cape Town, Cape Town, South-Africa
iOCO Digital Pty Lty hiring Solutions Architect (Cloud) Job in Cape Town, Western Cape, South-Africa
iOCO Digital Pty Lty
Cape Town, Western Cape, South-Africa
Confidential hiring Solutions Architect (Cloud) Job in Cape Town, Cape Town, South-Africa
Confidential
Cape Town, Cape Town, South-Africa
EQplus hiring Enterprise Cloud Contact Centre Architect Job in Cape Town, Western Cape, South Africa
EQplus
Cape Town, Western Cape, South Africa
Boardroom Appointments hiring Cloud Solutions Engineer / Architect Job in Cape Town, Western Cape, South Africa
Boardroom Appointments
Cape Town, Western Cape, South Africa
Boardroom Appointments hiring Cloud Solutions Engineer / Architect Job in Johannesburg, Gauteng, South Africa
Boardroom Appointments
Johannesburg, Gauteng, South Africa
Boardroom Appointments hiring Cloud Solutions Engineer / Architect Job in Johannesburg, Gauteng, South-Africa
Boardroom Appointments
Johannesburg, Gauteng, South-Africa
Quality Select Recruitment hiring Cloud Solutions Architect - Parktown Job in Johannesburg, Gauteng, South-Africa
Quality Select Recruitment
Johannesburg, Gauteng, South-Africa
Confidential hiring Cloud Solutions Architect (Azure) Job in Johannesburg, Gauteng, South-Africa
Confidential
Johannesburg, Gauteng, South-Africa
Boardroom Appointments hiring Cloud Solutions Engineer / Architect Job in Johannesburg, Gauteng, South-Africa
Boardroom Appointments
Johannesburg, Gauteng, South-Africa
Boardroom Appointments hiring Cloud Solutions Engineer / Architect Job in Cape Town, Western Cape, South Africa
Boardroom Appointments
Cape Town, Western Cape, South Africa
Boardroom Appointments hiring Cloud Solutions Engineer / Architect Job in Johannesburg, South Africa, South Africa
Boardroom Appointments
Johannesburg, South Africa, South Africa
Mass Markets hiring Contact Center Supervisor Job in Cape Town, Western Cape, South Africa
Mass Markets
Cape Town, Western Cape, South Africa
MCI, LC hiring Contact Center Supervisor Job in Cape Town, Western Cape, South Africa
MCI, LC
Cape Town, Western Cape, South Africa
mPower People Solutions hiring Contact Center Agent Job in Cape Town, Western Cape, South Africa
mPower People Solutions
Cape Town, Western Cape, South Africa
MCI hiring Contact Center Supervisor Job in Cape Town, Western Cape, South-Africa
MCI
Cape Town, Western Cape, South-Africa
Mass Markets hiring Contact Center Supervisor Job in Cape Town, Western Cape, South-Africa
Mass Markets
Cape Town, Western Cape, South-Africa
Mass Markets hiring Contact Center Supervisor Job in Cape Town, Western Cape, South-Africa
Mass Markets
Cape Town, Western Cape, South-Africa
MCI hiring Contact Center Supervisor Job in Cape Town, Western Cape, South-Africa
MCI
Cape Town, Western Cape, South-Africa
COREcruitment Ltd hiring Contact Center Manager Job in IPitoli, IGauteng, South-Africa
COREcruitment Ltd
IPitoli, IGauteng, South-Africa
Aramex South Africa hiring Contact Center Executive Job in KwaZulu-Natal, KwaZulu-Natal, South-Africa
Aramex South Africa
KwaZulu-Natal, KwaZulu-Natal, South-Africa
Mass Markets hiring Contact Center Supervisor Job in Cape Town, , South Africa
Mass Markets
Cape Town, , South Africa
Mass Markets hiring Contact Center Supervisor Job in Cape Town, South Africa, South Africa
Mass Markets
Cape Town, South Africa, South Africa
Alexforbes hiring Contact Center Team Lead Job in WorkFromHome, Gauteng, South-Africa
Alexforbes
WorkFromHome, Gauteng, South-Africa
WNS hiring Quality Assessor - Contact Center Job in Cape Town, Western Cape, South-Africa
WNS
Cape Town, Western Cape, South-Africa
Quest Staffing Solutions hiring Contact Center Operations Manager Job in Centurion, IGauteng, South-Africa
Quest Staffing Solutions
Centurion, IGauteng, South-Africa

Unlock Your Contact Center Potential: Insight & Career Growth Guide


Real-time Contact Center Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Contact Center in Cape Town, South Africa, highlighting market share and opportunities for professionals in Contact Center roles.

1349 Jobs in South Africa
1349
125 Jobs in Cape Town
125
Download Contact Center Jobs Trends in Cape Town and South Africa

Are You Looking for Contact Center Architect Cloud based Solutions Job?

Great news! is currently hiring and seeking a Contact Center Architect Cloud based Solutions to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ABC Worldwide adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying South Africa laws and regulations

What Is the Average Salary Range for Contact Center Architect Cloud based Solutions Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Cape Town. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Contact Center Architect Cloud based Solutions?

Key qualifications for Contact Center Architect Cloud based Solutions typically include Software Architecture & Engineering and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Contact Center Architect Cloud based Solutions?

To improve your chances of getting hired for Contact Center Architect Cloud based Solutions, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Contact Center Architect Cloud based Solutions Job Success

ABC Worldwide interview tips for Contact Center Architect   Cloud based Solutions

Here are some tips to help you prepare for and ace your Contact Center Architect Cloud based Solutions job interview:

Before the Interview:

Research: Learn about the ABC Worldwide's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Contact Center Architect Cloud based Solutions interview at ABC Worldwide, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the ABC Worldwide's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Contact Center Architect Cloud based Solutions Positions

Setting up job alerts for Contact Center Architect Cloud based Solutions is easy with South Africa Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!