• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
South Africa Jobs Expertini

Customer Advocate (For Pooling) Job Opening In Cape Town – Now Hiring Boldr


Job description

A LITTLE BIT ABOUT Boldr

  • Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
  • We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
  • We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

  • Meaningful connections start with AUTHENTICITY
  • We do our best work by being CURIOUS
  • We grow by remaining DYNAMIC
  • Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
  • At the heart of great partnerships we’ll always find EMPATHY


WHAT IS YOUR ROLE

As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services.

In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose.

We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO 

  • Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
  • Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
  • Ensure proper and timely escalation of issues to meet internal and external expectations
  • Identify opportunities and recommendations for continuous process improvement
  • Deliver service excellence and maximize customer service and satisfaction
  • Work with the external team to stay updated on product and service knowledge

Requirements

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

  • Curious and authentic, just like us! #beboldr 
  • An analytical and critical thinker, with an eye for even the most minute of details
  • Passionate about client satisfaction

YOU HAVE…

  • 6 months to 1 year of customer service experience (may it be email, phone, or chat support)
  • Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications 
  • Excellent reading comprehension, verbal, and written communication skills
  • Strong and effective phone contact handling skills
  • An ability to understand and communicate complex ideas to customers, both verbally and in written form
  • Aptitude to quickly learn and navigate new technology, systems, and applications
  • Ability to accept feedback gracefully and with an open mind
  • Intermediate understanding of common Customer Experience best practices
  • Customer orientation and ability to adapt/respond to different types of characters

Required Skill Profession

Information And Record Clerks


  • Job Details

Related Jobs

Boldrimpact hiring Customer Advocate (For Pooling) Job in Cape Town, Western Cape, South-Africa
Boldrimpact
Cape Town, Western Cape, South-Africa
Boldr hiring Customer Advocate (For Pooling) Job in Cape Town, Western Cape, South-Africa
Boldr
Cape Town, Western Cape, South-Africa
Boldr hiring Senior Customer Advocate (For Pooling) Job in Cape Town, Western Cape, South Africa
Boldr
Cape Town, Western Cape, South Africa
Boldrimpact hiring Senior Customer Advocate (For Pooling) Job in Cape Town, Western Cape, South-Africa
Boldrimpact
Cape Town, Western Cape, South-Africa
Boldr hiring Senior Customer Advocate (For Pooling) Job in Cape Town, Western Cape, South-Africa
Boldr
Cape Town, Western Cape, South-Africa
Boldr hiring Customer Advocate Job in Cape Town, Western Cape, South Africa
Boldr
Cape Town, Western Cape, South Africa
Boldr hiring Team Captain (For Pooling) Job in Cape Town, Western Cape, South Africa
Boldr
Cape Town, Western Cape, South Africa
Boldrimpact hiring Team Captain (For Pooling) Job in Cape Town, Western Cape, South-Africa
Boldrimpact
Cape Town, Western Cape, South-Africa
Boldr hiring Team Captain (For Pooling) Job in Cape Town, Western Cape, South-Africa
Boldr
Cape Town, Western Cape, South-Africa
Urban Affairs Coalition hiring CCIP Advocate Job in South-Africa
Urban Affairs Coalition
South-Africa
International SOS hiring Remote Site Paramedic - Pooling Job in Boksburg, Gauteng, South-Africa
International SOS
Boksburg, Gauteng, South-Africa
International SOS hiring Remote Site Paramedic - Pooling Job in Soweto, Gauteng, South-Africa
International SOS
Soweto, Gauteng, South-Africa
International SOS hiring Remote Site Paramedic - Pooling Job in Cape Town, Western Cape, South-Africa
International SOS
Cape Town, Western Cape, South-Africa
International SOS hiring Remote Site Paramedic - Pooling Job in Pietermaritzburg, KwaZulu-Natal, South-Africa
International SOS
Pietermaritzburg, KwaZulu-Natal, South-Africa
International SOS hiring Remote Site Paramedic - Pooling Job in Johannesburg, Gauteng, South-Africa
International SOS
Johannesburg, Gauteng, South-Africa
International SOS hiring Remote Site Paramedic - Pooling Job in East London, Eastern Cape, South-Africa
International SOS
East London, Eastern Cape, South-Africa
International SOS hiring Remote Site Paramedic - Pooling Job in Sandton, Gauteng, South-Africa
International SOS
Sandton, Gauteng, South-Africa
International SOS hiring Remote Site Paramedic - Pooling Job in Umhlanga Rocks, KwaZulu-Natal, South-Africa
International SOS
Umhlanga Rocks, KwaZulu-Natal, South-Africa
International SOS hiring Remote Site Paramedic - Pooling Job in Upington, Northern Cape, South-Africa
International SOS
Upington, Northern Cape, South-Africa
International SOS hiring Remote Site Paramedic - Pooling Job in Milnerton, Western Cape, South-Africa
International SOS
Milnerton, Western Cape, South-Africa
International SOS hiring Remote Site Paramedic - Pooling Job in Komani, Eastern Cape, South-Africa
International SOS
Komani, Eastern Cape, South-Africa
International SOS hiring Remote Site Paramedic - Pooling Job in Kempton Park, Gauteng, South-Africa
International SOS
Kempton Park, Gauteng, South-Africa
International SOS hiring Remote Site Paramedic - Pooling Job in Alberton, Gauteng, South-Africa
International SOS
Alberton, Gauteng, South-Africa
International SOS hiring Remote Site Paramedic - Pooling Job in George, Western Cape, South-Africa
International SOS
George, Western Cape, South-Africa
International SOS hiring Remote Site Paramedic - Pooling Job in Mbombela, Mpumalanga, South-Africa
International SOS
Mbombela, Mpumalanga, South-Africa
International SOS hiring Remote Site Paramedic - Pooling Job in Pretoria, Gauteng, South-Africa
International SOS
Pretoria, Gauteng, South-Africa
International SOS hiring Remote Site Paramedic - Pooling Job in Roodepoort, Gauteng, South-Africa
International SOS
Roodepoort, Gauteng, South-Africa
International SOS hiring Remote Site Paramedic - Pooling Job in Paarl, Western Cape, South-Africa
International SOS
Paarl, Western Cape, South-Africa
International SOS hiring Remote Site Paramedic - Pooling Job in City of Johannesburg Metropolitan Municipality, Gauteng, South-Africa
International SOS
City of Johannesburg Metropolitan Municipality, Gauteng, South-Africa
International SOS hiring Remote Site Paramedic - Pooling Job in Greater Kokstad Local Municipality, KwaZulu-Natal, South-Africa
International SOS
Greater Kokstad Local Municipality, KwaZulu-Natal, South-Africa
International SOS hiring Remote Site Paramedic - Pooling Job in Bellville, Western Cape, South-Africa
International SOS
Bellville, Western Cape, South-Africa

Unlock Your Customer Advocate Potential: Insight & Career Growth Guide


Real-time Customer Advocate Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Advocate in Cape Town, South Africa, highlighting market share and opportunities for professionals in Customer Advocate roles.

5137 Jobs in South Africa
5137
430 Jobs in Cape Town
430
Download Customer Advocate Jobs Trends in Cape Town and South Africa

Are You Looking for Customer Advocate (For Pooling) Job?

Great news! is currently hiring and seeking a Customer Advocate (For Pooling) to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Boldr adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying South Africa laws and regulations

What Is the Average Salary Range for Customer Advocate (For Pooling) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Cape Town. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Advocate (For Pooling)?

Key qualifications for Customer Advocate (For Pooling) typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Advocate (For Pooling)?

To improve your chances of getting hired for Customer Advocate (For Pooling), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Advocate (For Pooling) Job Success

Boldr interview tips for Customer Advocate (For Pooling)

Here are some tips to help you prepare for and ace your Customer Advocate (For Pooling) job interview:

Before the Interview:

Research: Learn about the Boldr's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Advocate (For Pooling) interview at Boldr, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Boldr's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Advocate (For Pooling) Positions

Setting up job alerts for Customer Advocate (For Pooling) is easy with South Africa Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!