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Urgent! Customer Satisfaction Administrator Job Opening In Midrand – Now Hiring Nexio
ROLE PURPOSE The Customer Satisfaction Administrator plays a crucial role within the ITIL framework, ensuring that the organisation's IT services meet or exceed customer expectations.
This position is responsible for gathering, analysing, and reporting customer satisfaction data, and working closely with IT service management teams to implement improvements based on feedback.
ROLE REQUIREMENT Participate in the development and implementation of customer satisfaction surveys and feedback mechanisms.
Collect and analyse customer feedback through various channels such as surveys, focus groups, and direct customer interactions, as per the agreed timelines and volumetrics Analyse customer feedback data to identify trends, areas of improvement, and service strengths.
Create detailed reports and dashboards to communicate findings to stakeholders, including Service Managers and senior leadership.
Present customer satisfaction metrics in internal service review meetings.
Work with service operations teams to develop action plans based on customer feedback.
Monitor and report on the progress of service improvement initiatives and their impact on customer satisfaction.
Act as the primary point of contact for customer satisfaction-related inquiries and issues.
Collaborate with other departments to align customer satisfaction efforts with broader organizational goals.
Ensure that customer satisfaction activities are aligned with ITIL best practices and integrated into the service management lifecycle.
Contribute to the continual service improvement process by providing customer insights and feedback.
Support the implementation of ITIL processes, particularly those related to service operation, and continual service improvement.
PROFESSIONAL COMPETENCIES Excellent communication and interpersonal skills.
Strong analytical and problem-solving abilities.
Ability to work collaboratively with cross-functional teams.
Customer-focused mindset with a passion for service excellence.
Experience in tracking, and analysing key performance indicators (KPIs) related to customer satisfaction, service quality, and operational performance.
Experience in using metrics to drive continuous improvement initiatives.
Experience in implementing quality assurance processes to ensure service delivery meets or exceeds customer expectations.
Ability to drive continuous improvement initiatives based on quality metrics and customer feedback.
QUALIFICATIONS & EXPERIENCE Matric Certificate (Essential) Bachelors degree in information technology, Business Administration, or a related field would be advantageous Minimum of 3 years of experience in customer satisfaction or customer service roles within an ITIL environment.
ITIL Foundation certification preferred
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Unlock Your Customer Satisfaction Potential: Insight & Career Growth Guide
Real-time Customer Satisfaction Jobs Trends in Midrand, South Africa (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Satisfaction in Midrand, South Africa using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 5073 jobs in South Africa and 15 jobs in Midrand. This comprehensive analysis highlights market share and opportunities for professionals in Customer Satisfaction roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Nexio is currently hiring and seeking a Customer Satisfaction Administrator to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Satisfaction Administrator Jobs Midrand.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Nexio adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Satisfaction Administrator Jobs South Africa varies, but the pay scale is rated "Standard" in Midrand. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Satisfaction Administrator typically include It / Computing / Software and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Satisfaction Administrator, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Satisfaction Administrator interview at Nexio, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Nexio's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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