Data Center Operations Technician, DCO

Job description

Join to apply for the Data Center Operations Technician, DCO role at Amazon Web Services (AWS)

Join to apply for the Data Center Operations Technician, DCO role at Amazon Web Services (AWS)

Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure.

In other words, we’re the people who keep the cloud running.

We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

We work on one of the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure.

In other words, we’re the people who keep the cloud running.

We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

We work on one of the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.

You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
We are looking for a Data Center Operations Technician (Rack Decommissioning Data Technician) to join our growing team in South Africa, Cape Town.

The Data Center Operations team that includes the rack decommissioning members are responsible for processing and facilitating large scale legacy Data Center equipment through a liquidation process to ensure that targeted equipment is ready to be removed from our facilities in South Africa.

Team members will also process large volumes of media containing customer data to ensure that all customer data is sanitized and protected.
You will work in a team environment collaborating with other teams, which requires strong communication skills.

Amazon Data Centers treat customer data with the utmost importance; selected candidates must be able to perform repetitive tasks without variance and adhere to strict Standard Operating Procedures (SOP) that ensure customer data is protected and handled properly.
Key job responsibilities

• Execute data sanitization procedures following established protocols
• Collaborate with team members on equipment handling and processing
• Document and track hardware movement through digital systems
• Maintain accurate records of decommissioned equipment
• Support safe handling and transportation of data center equipment (up to 18kg and participate in team lifts of 23+ kg)
  

A day in the life
A Rack Decomm technician begins their shift at the AWS data center by reviewing the day's decommissioning queue and safety protocols.

Their morning involves identifying targeted legacy racks and verifying documentation.

Co-ordinate with the facilities teams to complete power isolation, they coordinate with other teams to verify network disconnections, ensuring proper decommissioning sequences while adhering to strict service level agreements (SLAs).
Throughout the day, they methodically dismantle server racks, following strict SOPs for handling sensitive customer data.

This includes properly tagging components and documenting serial numbers.

They coordinate with team members for heavy lifting requirements and ensure media sanitization protocols are followed within prescribed timeframes.
The afternoon typically involves processing equipment for liquidation, maintaining detailed inventory records.

They regularly communicate with other teams to coordinate rack removal logistics and verify all safety and security procedures are met, ensuring all decommissioning SLAs and project milestones stay on track.
About The Team
Diverse Experiences
Amazon values diverse experiences.

Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform.

We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony.

Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
Inclusive Team Culture
AWS values curiosity and connection.

Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique.

Our inclusion events foster stronger, more collaborative teams.

Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer.

That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications

• 2+ years of computer hardware troubleshooting and repair experience
• 1+ years of computer networking experience
• High school or equivalent diploma
  

Preferred Qualifications

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
  

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build.

We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas.

In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates.

We are required by law to verify your ability to work lawfully in South Africa.

Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.

If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - Amazon Data Services South Africa (Pty) Ltd
Job ID: A

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology, Consulting, and Engineering

• Industries

  IT Services and IT Consulting

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Required Skill Profession

Plant, Facility & Center Management