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Urgent! Desktop Support Technician - REMOTE - NIGHT SHIFT (USA Hours) Job Opening In WorkFromHome – Now Hiring Scaled Inc

Desktop Support Technician REMOTE NIGHT SHIFT (USA Hours)



Job description

Overview

Desktop Support Technician - REMOTE - NIGHT SHIFT (USA Hours) at Scaled Inc.

About the Company - Scaled Inc is a leading staff augmentation firm that connects USA-based Managed Service Providers (MSPs) with top-tier South African technical talent.

We take pride in delivering exceptional technical expertise and outstanding service to our clients.

Overview (duplicate entry removed): As we continue to grow, we are looking for skilled and driven Desktop Support Technicians to join our dynamic team.

This role requires expertise in Microsoft 365, Desktop Solutions, Cloud-Based Infrastructure, and Virtualization.

Please note that this is a night shift position as you will be working USA hours.

Responsibilities

  • Microsoft 365 Migration & Deployment – Configure, migrate, and deploy Microsoft 365 applications, including Exchange Online, SharePoint Online, and Teams.

    Experience migrating from on-premise servers to Microsoft 365 is a plus.

  • Desktop Solutions Deployment – Assist in software installations for project teams and ensure smooth desktop deployments.

    Experience with InTune deployments is a plus.

  • Windows Server Administration – Configure, deploy, and manage Active Directory, Group Policy, DNS, and other core Windows Server infrastructure components.

  • Security & Compliance – Implement security best practices to protect IT systems, ensuring data integrity, compliance, and availability.

  • IT Project Collaboration – Work closely with the IT team to support systems after deployment, ensuring seamless operation.

  • Process Documentation – Maintain detailed documentation of IT processes, procedures, and system configurations.

Qualifications

  • Minimum 5 years of experience in desktop support roles with expertise in Office 365, Azure, desktop support, and server administration.

Required Skills

  • Strong expertise in Azure cloud services, including Azure Active Directory, Virtual Machines, and Storage.

  • Hands-on experience in configuring and troubleshooting Office 365 applications such as Exchange Online, SharePoint Online, and Teams.

  • Proficiency in supporting both Windows and macOS operating systems, including hardware troubleshooting and software installation.

  • Solid experience managing Windows Server environments, including Active Directory, Group Policy, and DNS.

Preferred Certifications

  • Microsoft Certified Solutions Expert (MCSE) or equivalent.

  • Cisco or HP Advanced Certification.

  • Azure Certification (e.g., Azure Administrator).

  • VMware Certification.

  • Cybersecurity Certifications (SANS, GIAC, etc.).

  • Security Infrastructure Certifications (Fortinet, Cisco, Meraki, Palo Alto, Juniper, F5, VMware).

  • Security Management Certifications (Splunk, Arctic Wolf, Tech/Monitoring solutions).

Home Office Requirements

  • Dedicated Home Office – A quiet, private workspace with a door to minimize distractions.

  • High-Speed Internet – Fibre connection with a minimum of 50 Mbps upload and download.

  • Computer Equipment – A laptop or desktop capable of handling IT support tasks efficiently.

  • Audio & Video Setup – Headset for clear communication and a webcam for video conferencing.

  • Backup Power Solution – A reliable backup power source to maintain connectivity during outages.

Seniorities, Employment Type, and Functions

  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: IT Services and IT Consulting

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Required Skill Profession

Technical Support & Administration



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