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Urgent! Dutch Customer Support Position in Cape Town - Outsource-X South Africa

Dutch Customer Support



Job description

Overview

Join to apply for the Dutch Customer Support role at Outsource-X South Africa

As a Customer Service Agent, you will be the first point of contact for supply and demand-related customer support inquiries for our Multilingual -speaking clients.

The ideal candidate will be an effective communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment.

Responsibilities

  • Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.

  • Process both client-generated and internally generated service request tickets within specified delivery times.

  • Administrative support to certify client details and alter any incorrect information within our stakeholder’s client database.

  • Flexibility to take on additional tasks as directed by Team Leader.

Qualifications & Requirements

  • Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

  • Dutch (Level C1/C2)
  • English (Level B2)
  • The position is in office.

    Office location: Somerset West, Western Cape
  • Working Hours: 09:00 - 18:00 Mon - Sun (Shift Rotation)

Client Spec: UK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being.

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Required Skill Profession

Hr Marketing & Recruiting



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