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Urgent! ICT DESKTOP SUPPORT TECHNICIAN Position in Stutterheim - Profile Personnel

ICT DESKTOP SUPPORT TECHNICIAN



Job description

ICT Desktop Support Technician required for a reputable manufacturing company based in Stutterheim , Eastern Cape 


Requirements:



  • CompTIA A+, N+

  • MTA Windows Operating System Fundamentals; and

  • MTA Windows Server Administration Fundamentals; and

  • MTA Networking Fundamentals; and or

  • MCSA Windows Server Administration (MCSE or Diploma in Information Systems.

    (Will be Advantageous)

  • The individual needs to be neat and organised;

  • The individual needs to be self-motivated;

  • The individual needs to be willing to work over-time;

  • Have a sound understanding of diagnostics and proven ability to troubleshoot hardware and application software issues;

  • Be able to research, scope and provide recommendations on Hardware;

  • Be able to troubleshoot and provide diagnostics for network related issues;

  • Good attention to detail and ability to show initiative;

  • Ability to prioritise, manage and perform under pressure to meet SLA’s;

  • Excellent knowledge of Customer Service best practice;

  • Willing to work flexibly and with enthusiasm;

  • Have sound knowledge of Microsoft Windows Operating Systems, iOS and Android;

  • Have sound knowledge of Microsoft Office Packages;

  • Have sound knowledge of VOIP, PABX’s, IP Cameras and NVR’s;

  • Have sound knowledge of Microsoft Domain environments, Microsoft Windows Server and Rolls, Microsoft Exchange; Active Directory, Group Policy, Azure Active Directory and O365


Responsibilities:



  • Diagnose and resolve software and hardware issues, including operating systems (Windows, Android, iOS, etc.) across various applications.

  • Assist users with ICT desktop-related incidents.

  • Take ownership of issues by analyzing problems and implementing fixes to restore service to customers promptly.

  • Accurately record, update, and document requests using the ICT service desk system.

  • Install and configure new ICT equipment.

  • Resolve incidents and upgrade various types of software and hardware.

  • Maintain and resolve issues with printers, copiers, and scanners.

  • Ensure daily effective backup and air-gapped backup procedures are carried out.

  • Provide first-class customer service, treating all customers efficiently and appropriately.

  • Be a highly motivated team player with the ability to adapt to changing priorities.

  • Create, maintain, and publish support documentation to assist in the quick resolution of incidents and service requests, enabling users to become more self-sufficient.

  • Exhibit flexibility in working on a rota basis and provide necessary cover when needed.

  • Work in accordance with relevant legislation, policies, and procedures.

  • Participate in the Annual Performance and Development Review Process.

  • Attend training courses as identified and agreed upon for development.

  • Adhere to Health and Safety regulations, taking reasonable care for the safety of oneself and others.

  • Undertake Health and Safety training as required and participate in risk assessment procedures.

  • Perform other necessary duties as needed without altering the nature or level of responsibility 


Required Skill Profession

Computer Occupations



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