Job description
urgent req
location - South africa
1-Implementation Engineer (IE)
Business Unit
Hollard Insure
Division & Department
Insure IT
Job Grade
TBC
Organogram (please indicate reporting from Exco down for this position)
PROJECT ATHENA
Job Purpose
The Implementation Engineer ensures successful deployment and ongoing maintenance of
complex systems.
Efficiently managing system configuration and integration is central to the
Implementation engineer's responsibilities.
Collaboration and continuous improvement promote
operational excellence and enhance customer satisfaction
Key Responsibilities
Functionality Customization via IDIT Setup Wizards
Customizing system functionality ensures support for a wide range of insurance products and
workflow processes.
IEs should be able to:
Use IDIT Product Designer/Manager setup wizard to create/update products They should be able
to add/update:
∙Covers
∙Underwriting
∙Clauses
∙Product definition parameters
1.Use Security manager setup wizard and be able to:
∙Create Roles and Privileges and attach/remove them for specific user(s)
∙Define Organization Hierarchy for the insurance company
2.Use Workflow Builder setup wizard and must be able to :Create/Update Manual Actions,
Events, Follow up tasks, Queues and setup escalation levels as required
3.Define workflows by attaching relevant events, tasks and document correspondences to
required system or manually created actions
4.Use IDIT Document Manager and Sapiens Docs MS word plugin and must be able to:
∙Create data dictionary tags to be used for printing specific data points from system to the
document template
∙Define/Update various incoming/outgoing document types viz a viz Regular File, SMS,
Emails
∙Create and design above mentioned document templates
Customizing system functionality ensures support for a wide range of insurance products and
workflow processes.
IEs should be able to:
∙Use various setup wizards under Settings & Utility menus of IDIT, Using the wizard they
must be able to :Setup various Payment Plans as per business needs
∙Setup GL codes and perform GL mapping for IDIT transaction types against provided GL
account codes
∙Setup Dunning (Non-Payment) steps and actions
Use Loss Event and Litigation Setup Builder and should be able to:Add/Update new damage codes
for Claims
∙Create/Update Reserves and Payment templates via the setup wizard
∙Add/Update Loss Event Agenda Setup builder
5.
IEs should also be able to maintain reference table values via Setup Builder wizard.
They must be
able to:Add/Update values for specific master reference tables, for e.g., tables created to store
values in Drop-down fields used across the system
∙Upload and populate reference tables with large volumes of data using upload wizard of
IDIT
∙Use IDIT Rule Editor and be able to define/update business rules using data dictionaries
and coefficients
∙IEs should be able to define/adjust system parameters (Product Version and Application)
to tailor the IDIT PAS to specific business requirements.
Closely work with BAs and be proficient in the knowledge of understanding and using IDIT Setup
workbooks created by BAs
Maintenance of certain agreed IDIT setup workbooks following new additions or updates
Must be able to create various Agreement types used by the system for eg: Agent Commission
Agreement, Collective agreements
Must be able to understand the functionality implemented and perform Unit Testing before
promoting to Testing team
Should be able to use IDIT's Promotion Manager tool
Should be able to create and manage promotions (which are set of SQL statements generated by
the system) and the IEs are responsible to commit their changes under a promotion.
IEs are expected to have working knowledge of release process from Dev to SIT environment
(using CI pipeline)
Should be able to analyse defects related to setup and provide resolutions
Required Qualifications
Bachelor's degree in IT, Computer Science, or Insurance-related field
Required Experience (relevant or in a similar role)
3–6 years in insurance tech implementation or systems integration
Experience with platforms like Guidewire, Duck Creek, Tial, Sapiens or proprietary insurer systems;
REST/SOAP APIs; SQL; XML/JSON |
Please share your resume
Required Skill Profession
Other General