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Urgent! Information Technology Support Specialist Job Opening In WorkFromHome – Now Hiring Global Health Link

Information Technology Support Specialist



Job description

Overview

Job Description : IT Support Specialist.

We are seeking a highly skilled IT Support Specialist to manage and support our organization’s technology infrastructure.

This role combines day-to-day IT support with responsibility for larger technology projects, including cloud server management and system migrations .

The IT Support Specialist will ensure our systems are secure, reliable, and efficient, while also serving as the first point of contact for staff IT needs.

Key Responsibilities

  1. End-User Support & Help Desk
    • Provide Tier 1 and Tier 2 support for staff across multiple sites.

    • Troubleshoot issues with hardware, software, email, VoIP, and internet connectivity.

    • Manage user onboarding and offboarding (accounts, permissions, devices).

  2. Systems & Device Management
    • Deploy, configure, and maintain computers, laptops, and mobile devices using ManageEngine .

    • Manage Microsoft 365 accounts, security groups, licensing, and MFA.

    • Monitor and maintain system security and updates.

  3. Network & Communications
    • Support internet and phone systems in coordination with service providers.

    • Troubleshoot VoIP issues and ensure communication systems remain stable.

    • Assist with VPN setup and secure remote access.

  4. Security & Surveillance
    • Manage security camera systems remotely.

    • Coordinate with vendors for onsite installations, maintenance, or repairs.

  5. Cloud Infrastructure
    • Create, configure, and manage cloud-based servers (Azure, AWS, or Google Cloud).

    • Support cloud storage, backups, and secure remote access solutions.

    • Ensure cloud environments meet security and compliance standards.

  6. System Migrations & Projects
    • Lead migration projects , including transitioning from Google Workspace to Microsoft 365 (email, calendars, contacts, and files).

    • Plan and execute IT infrastructure upgrades with minimal disruption to staff.

    • Serve as point of contact for IT vendors and consultants during project execution.

  7. Documentation & Inventory
    • Maintain IT asset inventory and system documentation.

    • Log support tickets, resolutions, and recurring issues.

    • Provide reports and recommendations for continuous improvement.

Qualifications

  • 3–5 years of experience in IT support, help desk, or systems administration.

  • Proficiency with ManageEngine (or similar RMM/MDM tools).

  • Strong expertise in Microsoft 365 administration (Exchange Online, SharePoint, Teams, OneDrive).

  • Hands-on experience migrating from Google Workspace to Microsoft 365 .

  • Experience creating and managing cloud-based servers (Azure, AWS, or Google Cloud).

  • Strong knowledge of networking basics (VPN, DNS, IP routing, firewalls).

  • Experience with VoIP and internet troubleshooting.

  • Familiarity with security camera systems (preferred).

  • Strong communication skills and ability to support users remotely.

  • Highly organized and capable of managing both day-to-day support and larger IT projects .

Work Structure

  • Remote role with availability required during overlapping U.S. business hours.

  • Responsible for all remote IT support and infrastructure management .

  • Will coordinate with local vendors or onsite staff for tasks requiring physical presence.

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Required Skill Profession

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