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Urgent! Installation Support Supervisor Position in Randburg - Tracker Connect Ltd

Installation Support Supervisor



Job description

Job details

Job title : Installation Support Supervisor

Job Location : Gauteng, Randburg

Deadline : October 31, 2025

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Job description

Responsibilities

  • Marketing of Tracker products and services to both existing and prospective clients
  • Ensure that telephonic requests received within the Reconciliation Division are handled efficiently and that company requirements of AB rate & Service Levels are maintained
  • Ensure that email requests (VAXs) received within the Reconciliation Division are handled efficiently and service level agreements are maintained
  • Manages all customer activities and the daily running of the Reconciliation call centre
  • Increases customer satisfaction via process improvement initiatives
  • Listening to calls to improve quality and minimise errors and track agent performance
  • Reviewing the performance of staff and identifying training and development needs
  • Collation and discussion of KPA’s and implementation of Performance Improvement Plans / Performance Development Plan’s where applicable
  • Ensuring that the necessary disciplinary action is taken in accordance to the Company’s code of conduct
  • Recording stats, analyse trends and performance levels of the call centre in relation to the strategic objectives and sales targets and preparing reports on a daily / weekly and monthly basis
  • Handling complex customer complaints
  • Coaching, training, motivating, and retaining staff
  • Manage department resources as required to support customer demands and needs
  • Be able to establish, build and maintain relationships with all Internal Departments and Management – up to executive level & external customer interaction
  • Assist with any other tasks or duties assigned by the Manager

Minimum requirements

  • Matric
  • 1 year Call Centre supervisory experience
  • Proficient skills in Microsoft Word and Excel
  • Excellent written and verbal skills
  • Familiarity with Industrial Relations, Customer Relations and General Management will be advantageous
  • Competencies required :
  • Leadership
  • Creative thinking
  • Influencing and convincing skills
  • Negotiation Skills
  • Conflict Management
  • Customer service orientation
  • High analytical and insight generation capabilities
  • Resilience and ability to work under pressure
  • Strong interpersonal skills
  • Management of financial resources
  • Judgment and Decision Making
  • Complex Problem Solving
  • Critical Thinking
  • Articulating information effectively
  • Coordination ability

Benefits

  • Medical Aid
  • Provident Fund

CLOSING DATE : OCTOBER 20, 2025

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Required Skill Profession

Operations & Business Administration



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