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Urgent! IT Asset Coordinator Job Opening In Johannesburg – Now Hiring Telebest



Job description

Our client has an opportunity available for an IT Asset Coordinator.


Requirements:



  • 4 years’ experience in an IT Service Desk or Call Centre role, preferably in the telecommunications space, of which 2 years’ experience must be within an ITIL aligned asset managed environment.

  • Matric,

  • Business intelligence certificate.

  • Relevant IT Diploma or Degree would be advantageous.

  • ITIL certificate would be advantageous.

  • Proficient computer skills, including Microsoft Office.

  • Have basic finance knowledge.

  • Analytics and business intelligence background- critical.


 


KPAs:



  • Develop and deliver quality working programs to meet customer and user specifications.

  • Manage and continuously monitor the usage of cell phones and analysing trends or discrepancies.

  • Responsible for cell phone device provisioning, troubleshooting, and lifecycle management.

  • Decommission unused devices and contracts as per company policy and remove them on the asset register.

  • Adhere to Call Logging Processes and Procedures.

  • Develop and maintain end user and cell phone helpdesk documentation and provide training on how to use various telecommunications equipment and software.

  • Manage cell phone and Physical IT asset duties according to company policies and procedures.

  • Adhere to the cell phone device management process and liaise with the Security teams to put in place proper Cell Phone Device Management software and controls.

  • Maintain and Support monitoring and reporting of SIM Cards, APN solution and internet/data.

  • Report the utilization of data and minutes and propose suitable packages for users.

  • Follow up on Vendor queries such as invoice disputes, incorrect billing and credits


 


Required Skill Profession

Information And Record Clerks



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