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Urgent! IT Network Administrator Job Opening In EGoli – Now Hiring Intelligent Technical Solutions

IT Network Administrator



Job description

Job Description:

Join Intelligent Technical Solutions, a dynamic and growing company, as our 
Network Administrator.
 We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset.

In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance.

You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:

This role is expected to be able to resolve the following technical issues with little or no assistance:

  • Workstation operating system issues of any kind.

  • Printer issues of any kind.

  • Standard business application (Office, etc.) issues of any kind.

  • Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.

  • Server issues of any kind.

  • Networking issues of any kind.

  • Escalation point for technicians

Job Qualifications:

  • Experience with Windows and Mac OS troubleshooting.

  • Experience with Server 2012 to 2022.

  • Experience with VMWare and Hyper V Virtualization.

  • Experience supporting M365 and Azure.

  • Proficient in Firewall rules, VLAN configuration, access point support and administration, VPN tunnels,
  • Minimum of five years experience in IT Support or a similar role.

  • Advanced knowledge of Firewalls, Switches, Network architecture, and troubleshooting.

  • Advanced understanding of managing, and troubleshooting networks.

  • Advanced understanding of virtualized environments.

  • Experience with Managed Service Providers (MSPs) is highly desirable.

  • Active Network Certifications are preferred.

Job KPI's:

  • First-touch closed: Each ticket that is completed with only one time entry contributes to this number
  • Utilization: The percentage of time that you are on the clock and billing time to client tickets
  • CSAT: Scores filled out by clients using the rating system in tickets

Job Requirements:

  • A home office set up that meets the following:
  • Computer: A working computer with a minimum of 8GB RAM and one of the following:
  • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
  • AMD Ryzen 5 or series or newer), or
  • macOS 12 or newer.

  • Internet: Stable internet connection with at least 5 Mbps download and upload speeds.

  • Audio Equipment: A quality headset with a noise-cancellation feature for meetings.

  • Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.

  • Webcam: An HD webcam for video calls.

  • 2nd Monitor
  • UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)

  • A very strong cultural fit the ITS way (Our core values will be discussed during the interview)

  • Excellent command of the English language both spoken and written
  • Able to work full time 40 hours a week - 
    8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.

  • Able to pass our online behavior and cognitive assessments.

  • Preferably have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.

  • Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rate starts at 
$18.89/hr
and vary by experience and location.

Benefits:

  • Comprehensive Health Plans / HMO (Employee & Dependent/s)
  • Life Insurance
  • Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
  • Paid Time Off (starts at 15 days per year)
  • Maternity/Paternity Leave
  • Paid US Holiday
  • Night Shift Bonus
  • Salary Advancement/Loan
  • Health & Wellness Program
  • Company-paid training and certification

You have the option to speed up your application process by following the two-step approach below or directly submitting your application by completing the form (Apply for This Job).

Once you've submitted the form, a member of our team will promptly get in touch with you.

Step 1: Please go to this link for a short technical quiz: 
PRE-EMPLOYMENT ASSESSMENT

Step 2: Complete this pre-recorded video interview: 
PRE-RECORDED VIDEO INTERVIEW


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