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Urgent! Junior Adjudicator Position in Pretoria - FAIS Ombud

Junior Adjudicator



Job description

Job Purpose


To drive the resolution of complaints received by the FAIS Ombud within a target driven environment on complaints received by the public against financial service providers and to move same towards a resolution in a procedurally fair, informal, economical, and expeditious manner.


Key Performance Areas:



  • Analyse complaints with various levels of complexity, draw correct legal conclusions, and establish a clear and focused direction in the resolution of complaints.

  • Consider the facts and arguments presented by all parties to the dispute, contractual provisions, relevant law, equity, and fairness.

  • Provide high-quality written recommendations with reasons for the complaint outcomes.

  • Submit draft recommendations to the Senior Adjudicator within set timelines to resolve complaints.

  • Liaise directly with various internal and external stakeholders in the pursuit of resolving complaints.

  • Research various areas of the law applicable to the FAIS Ombud and provide sound legal options.

  • Attending internal and external meetings, preparing presentations, and interacting with the media on behalf of the FAIS Ombud.

  • Manage caseload in an efficient and timely manner with a clear customer focus on achieving fair outcomes.

  • Various other official duties as may be determined from time to time by the FAIS Ombud.


Other Key Competencies:



  • Understanding and appreciation of the legal environment in which the FAIS Ombud’s Office operates.

  • Committed to achieving predetermined performance objectives and working within a high-performance team.

  • Ability to mediate/conciliate complaints received from consumers of financial services.

  • Appreciation for public service and alternative dispute resolution.

  • Demonstrate an aptitude for customer service and conflict management.

  • Ability to conduct legal research.

  • Ability to operate a personal computer and proficient in the use of the MS Office suite of products.


Required Skill Profession

Lawyers, Judges, And Related Workers



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