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L1 Engineer / Tier 1 IT Support Engineer Job Opening In Sunninghill – Now Hiring Confidential


Job description

Job Requirements: Appropriate IT Diploma and or Qualification including A, N qualification, Microsoft 365 Fundamentals Available Immediately Own Transport A minimum of 3 years experience in IT with a solid background in IT support Strong IT background (technical & future trends) Information Technology, including all technical infrastructure, bare servers and networking, systems, processes, desktop security, desktop, remote, cloud computing, hosting, web services, hardware, software, and multiple devices (e.g., PCs, Macs, mobile devices).

Technical troubleshooting and problem resolution Customer Experience Customer Relationship Management Execution & Results Orientation Relationship Management & Conflict Resolution Networking Learning Agility Management Information & Reporting Attention to detail Solution orientation / Problem Solving Process orientation Job Duties: Tier 1 IT Support Engineer is responsible for providing first-level support to end-users and resolving common IT issues.

Troubleshooting: They diagnose and resolve basic IT issues, such as software glitches, hardware problems, and network connectivity problems.

User Support: They provide assistance to users with their computers, software, and hardware.

Incident Management: They manage and track IT incidents, ensuring they are logged and addressed promptly.

Problem Resolution: They aim to quickly and efficiently resolve user issues, often through guided troubleshooting steps or by providing clear instructions.

Escalation: If a problem cannot be resolved at Tier 1, they escalate it to higher-level support for further assistance.

Knowledge Base: They may utilize a knowledge base or online resources to find solutions to common issues, according to CompTIA Salary: R15,000 - R18,000 CTC (Based on your experience) How to apply:

Required Skill Profession

It / Computing / Software


  • Job Details

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Unlock Your L1 Engineer Potential: Insight & Career Growth Guide


Real-time L1 Engineer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for L1 Engineer in Sunninghill, South Africa, highlighting market share and opportunities for professionals in L1 Engineer roles.

27790 Jobs in South Africa
27790
2 Jobs in Sunninghill
2
Download L1 Engineer Jobs Trends in Sunninghill and South Africa

Are You Looking for L1 Engineer / Tier 1 IT Support Engineer Job?

Great news! is currently hiring and seeking a L1 Engineer / Tier 1 IT Support Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying South Africa laws and regulations

What Is the Average Salary Range for L1 Engineer / Tier 1 IT Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Sunninghill. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for L1 Engineer / Tier 1 IT Support Engineer?

Key qualifications for L1 Engineer / Tier 1 IT Support Engineer typically include It / Computing / Software and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for L1 Engineer / Tier 1 IT Support Engineer Job Success

Confidential interview tips for L1 Engineer / Tier 1 IT Support Engineer

Here are some tips to help you prepare for and ace your L1 Engineer / Tier 1 IT Support Engineer job interview:

Before the Interview:

Research: Learn about the Confidential's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your L1 Engineer / Tier 1 IT Support Engineer interview at Confidential, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Confidential's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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