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Urgent! L2 Technical Support Engineer Job Opening In WorkFromHome – Now Hiring Boardroom Appointments

L2 Technical Support Engineer



Job description

About the job L2 Technical Support Engineer

Remote Position

  • Proficiency in Kubernetes, Docker, and containerization.

  • Experience with Terraform and Ansible.

  • Proficiency in scripting languages such as Bash and Python.

  • Strong expertise in Linux systems.

  • RHCE certification is mandatory.

  • CKA certification is mandatory.

Responsibilities

  • Provide Tier 2 (L2) support to customers, including researching, diagnosing, troubleshooting, and resolving incidents related to Kubernetes/OpenShift/Rancher and VMware Tanzu technical issues.

  • Engage with customers directly, demonstrating excellent verbal and written communication skills.

  • Work effectively under pressure, particularly during critical (P1) incidents, to ensure timely resolution and customer satisfaction.

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Required Skill Profession

Technical Support & Administration



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