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      Urgent! Level 3 Engineer Position in Cape Town - Ekco
About Ekco
🚀 Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe! We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients’ existing technology investments.
☁️ In a few words, we take businesses to the cloud and back! 🌍 We have over 1000 highly talented and supportive colleagues (and counting) across a number of regional offices in the UK, Benelux, South Africa, Malaysia & Ireland.
The Role
 The Senior Support Engineer is the final point of technical escalation within Ekco MSP, responsible for resolving complex issues and maintaining service excellence across customer environments.
You’ll use deep technical expertise and collaboration to prevent recurring problems, strengthen reliability, and contribute to solution design and change delivery.
The role also involves mentoring engineers, promoting best practices, and ensuring knowledge is shared effectively across the team.
Strong communication and customer skills are essential, as you’ll manage expectations, de-escalate issues, and represent Ekco’s commitment to quality and partnership while supporting leadership in delivering scalable, customer-focused services.
Key Responsibilities
• As final point of technical escalation delivers Root Cause analysis for complex and major incidents
• Problem Management – own problems providing short term error corrections and permanent correction when possible.
• Review and Deliver changes through change management
• Design and deliver small to medium sized scoped projects
• Output high quality documentation, consistently contributing to our Knowledge Base
• Manage technical end of customer onboarding, ensuring thorough discovery, documentation, and a structured handover to the support team.
• Collaborate with customers and vendors to expedite correction to incidents escalated
• Structured mentoring of less skilled resources
• An ability to take command and to influence positive outcomes
• Strong ability to collaborate with teams comprising individuals with diverse skills, experience levels, and technical specializations
Requirements
• Industry qualifications that demonstrate ability in area of operation
• 5 Years plus relevant experience
• Azure & Office 365 administration and troubleshooting prowess
• End-to-end networking experience: wireless, firewalls, and switches.
• In depth knowledge on the Windows Server stack, inclusive of virtualization.
Why Ekco
⭐️ Microsoft’s 2023 Rising Star Security Partner of the year
🚀 VMware & Veeam top partner status
🏅 Ranked as 4th fastest growing technology company in the Deloitte Fast50 Awards
🌈Ekco are committed to cultivating an environment that promotes diversity, equality, inclusion and belonging
🎉 We recognise the value of internal mobility and encourage opportunities for internal development & progression
✨ Flexible working with a family friendly focus are at the core of our company values
✨ Smart • Intelligent • Private • Secure
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Unlock Your Level 3 Potential: Insight & Career Growth Guide
Real-time Level 3 Jobs Trends in Cape Town, South Africa (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Level 3 in Cape Town, South Africa using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 2074 jobs in South Africa and 318 jobs in Cape Town. This comprehensive analysis highlights market share and opportunities for professionals in Level 3 roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Ekco is currently hiring and seeking a Level 3 Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Level 3 Engineer Jobs Cape Town.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Ekco adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Level 3 Engineer Jobs South Africa varies, but the pay scale is rated "Standard" in Cape Town. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Level 3 Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Level 3 Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
            Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Level 3 Engineer interview at Ekco, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Ekco's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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