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Managed Services Engineer L2 Job Opening In Walmer – Now Hiring Dimension Data


Job description

Functieomschrijving

Have you been feeling like your skills are not being used in the right way?

Are you looking for a new challenge in the IT industry?

Well, this is your opportunity!

As a MS Engineer (L2) you will be responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational.

Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the MS Engineer (L2) is able to restore service to clients.

Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA).

The MS Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity.

Requirements

  • Proactively monitors the work queues.
  • Perform operational taks to resolve all incidents/requests in a timely manner within the agreed SLA.
  • Update tickets with resolution taks performed.
  • Identify, investigate, analyze issues and errors prior to or when they occur, and log all such incidents in a timely manner.
  • Capture all required and relevant information for immediate resolution.
  • Provide second level support to all incidents, requests and identify the root cause of incidents and problems.
  • Communicate with other teams and clients for extending support.
  • Execute changes with clear identification of risks and mitigation plans to be captured into the change record.
  • Follow the shift handover process highlighting any key tickets to be focusesd on along with a handoverof upcoming critical taks to be carried out in the next shift.
  • Escalate all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
  • Work with automation teams for effort optimization and auotmating routine taks.
  • Coach Service Desk and L1 teams for technical and behavioural skills.
  • Estabblish monitoring for client infrasturcture.
  • Lead and manage all initial client escaltions for operational issues.
  • Contribute to the change managemetn process by logging all change requests with complete details for standard and non-standard, including patching and any other changes to configuration items
  • Ensure all changes are carried out with proper change approvals.
  • Plan and execute approved maintenance activities.

Qualifications

  • Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
  • Up to date and relevant ITIL certification
  • CCNA certification
  • Meraki certifcation (advantageous)
  • Juniper certification (advantageous)
  • MCSA/MCSE certification (advantageous)

Perks

Medical Aid / Medical Insurance, Group Life Cover, Funeral Benefit, Minimum 18 days annual leave.

About Dimension Data

At Dimension Data we empowering our people to deliver client-centric solutions.

We want to see our people make the most of every opportunity, and together we can achieve the extraordinary.

Our diverse and inspiring people are experts at what they do and serious about delivering measurable and sustainable value at every turn.

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Managed Services Potential: Insight & Career Growth Guide


Real-time Managed Services Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Managed Services in Walmer, South Africa, highlighting market share and opportunities for professionals in Managed Services roles.

2733 Jobs in South Africa
2733
10 Jobs in Walmer
10
Download Managed Services Jobs Trends in Walmer and South Africa

Are You Looking for Managed Services Engineer L2 Job?

Great news! is currently hiring and seeking a Managed Services Engineer L2 to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Dimension Data adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying South Africa laws and regulations

What Is the Average Salary Range for Managed Services Engineer L2 Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Walmer. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Managed Services Engineer L2?

Key qualifications for Managed Services Engineer L2 typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Managed Services Engineer L2?

To improve your chances of getting hired for Managed Services Engineer L2, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Managed Services Engineer L2 Job Success

Dimension Data interview tips for Managed Services Engineer L2

Here are some tips to help you prepare for and ace your Managed Services Engineer L2 job interview:

Before the Interview:

Research: Learn about the Dimension Data's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Managed Services Engineer L2 interview at Dimension Data, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Dimension Data's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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