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Urgent! Manager - Customer Reliability Engineer. Software Solutions Job Opening In Roodepoort – Now Hiring MTN

Manager Customer Reliability Engineer. Software Solutions



Job description

  • Achieve measurable improvements in system uptime and performance by implementing robust reliability engineering practices and leading incident prevention initiatives.

  • Reduce Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR) through streamlined incident response protocols and team readiness, ensuring minimal disruption to customers.

  • Build, lead, and develop a skilled team of Customer Reliability Engineers with a strong focus on ownership, collaboration, and continuous learning.

  • Ensure that reliability is embedded into service design, development, deployment, and operations by partnering with engineering, product, and operations teams.

  • Deliver clear and actionable reporting on reliability metrics to support leadership decision-making and continuous improvement.

  • Align reliability goals with customer expectations by addressing root causes of service degradation and championing seamless user experiences.


Required Skill Profession

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