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MS Engineer L2 - Networks Job Opening In Sandton – Now Hiring Dimension Data


Job description

Functieomschrijving

The MS Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational.

Through the proactive monitoring, identifying, investigating and resolving of technical incidents and problems, the MS Engineer (L2) are able to restore service to clients.

Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA).

The MS Engineer (L2) focuses on second line support for incidents and requests with medium level of complexity.

Key Roles & Responsibilities:

  • Proactively monitors the work queues.
  • Perform operational tasks to resolve all incidents / requests in a timely manner and within agreed SLA.
  • Update tickets with resolution tasks performed Identify, Investigate, analyse issues and errors prior to or when they occur and log all such incidents in a timely manner.

  • Capture all required and relevant information for immediate resolution
  • Provide second level support to all incidents, requests and identify the root cause of incidents and problems
  • Communicate with other teams and clients for extending support
  • Execute changes with clear identification of risks and mitigation plans to be captured into the change record
  • Follow the shift hand over process highlighting any key tickets to be focused along with a handover of upcoming critical tasks to be carried out in the next shift
  • Escalate all tickets to seek right focus from CoE and other teams, if needed continue the escalations to management
  • Work with automation teams for effort optimization and automating routine tasks
  • Coach Service Desk and L1 teams for technical and behavioural skills
  • Establish monitoring for client infrastructure
  • Identify problems and errors before they impact a client’s service
  • Lead and manages all initial client escalation for operational issues.

  • Contribute to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.

  • Ensures all changes are carried out with proper change approvals
  • Plan and execute approved maintenance activities
  • Audit and analyse incident and request tickets for quality and recommends improvements with updates to knowledge articles.
  • Produce trend analysis reports for identifying tasks for automation, leading to reduction in tickets and optimization of effort

Knowledge, Skills and Attributes:

  • Ability to communicate and work across different cultures and social groups
  • Ability to plans activities and projects well in advance, and takes into account possible changing circumstances
  • Ability to maintain a positive outlook at work
  • Ability to work well in a pressurised environment
  • Ability to work hard and put in longer hours when it is necessary
  • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
  • Ability to adapt to changing circumstances
  • Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey
  • Understanding and knowledge of WAN Technologies and services 
Requirements
  • Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
  • Up to date and relevant ITIL certification
  • CCNA
  • CCNP 
  • 5 - 7 years working experience
  • Moderate years of relevant managed services experience
  • Moderate level knowledge in ticketing tools preferably Service Now

Advantageous certifications:

  • Good to have scripting knowledge such as Python, PERL
  • Good to have cross technology skills Ex Windows server L2 along with UNIX or Storage skills
  • Riverbed Certified Solutions Associate - WAN Optimization (RCSA-W)
  • Juniper Certifications
  • Meraki Certifications
  • MCSA, MCSE, RHEL, VCP
  • MS-IIS Server
  • Citrix Metaframe

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your MS Engineer Potential: Insight & Career Growth Guide


Real-time MS Engineer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for MS Engineer in Sandton, South Africa, highlighting market share and opportunities for professionals in MS Engineer roles.

27938 Jobs in South Africa
27938
367 Jobs in Sandton
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Download Ms Engineer Jobs Trends in Sandton and South Africa

Are You Looking for MS Engineer L2 Networks Job?

Great news! is currently hiring and seeking a MS Engineer L2 Networks to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Dimension Data adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying South Africa laws and regulations

What Is the Average Salary Range for MS Engineer L2 Networks Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Sandton. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for MS Engineer L2 Networks?

Key qualifications for MS Engineer L2 Networks typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for MS Engineer L2 Networks?

To improve your chances of getting hired for MS Engineer L2 Networks, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for MS Engineer L2 Networks Job Success

Dimension Data interview tips for MS Engineer L2   Networks

Here are some tips to help you prepare for and ace your MS Engineer L2 Networks job interview:

Before the Interview:

Research: Learn about the Dimension Data's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your MS Engineer L2 Networks interview at Dimension Data, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Dimension Data's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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