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MS Engineer L3 Job Opening In Sandton – Now Hiring Dimension Data


Job description

Functieomschrijving

The MS Engineer (L3) is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems.

Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices and quality assurance this role will maintain a high level of service to clients.

Their primary objective is to ensure zero missed service level agreement (SLA) conditions.

The MS Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.

This position uses considerable judgement and independent analysis within defined policies and practices.

Applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

Key Roles and Responsibilities:

  • Ensure that assigned infrastructure at the client site is configured, installed, tested and operational.
  • Perform necessary checks, apply monitoring tools and respond to alerts.
  • Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail.
  • Assist in analysing, assigning and escalating support calls.
  • Investigate third line support calls assigned and identify the root cause of incidents and problems.
  • Report and escalate issues to 3rd party vendors if necessary.
  • Provide onsite technical support to clients and provide field engineering services to clients.
  • Conduct monthly random review of incidents and service requests, analyse and recommend improvement in quality.
  • Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
  • Proactively identify opportunities for work optimisation including opportunities for automation of work.
Requirements

Experience required

  • Solid years work of experience.
  • Solid experience required in Engineering function within a medium to large ICT organisation.
  • Solid experience of Managed Services.
  • Excellent working knowledge o ITIL processes.
  • Excellent experience working with vendors and/or third parties.

Academic Qualifications

  • Advanced diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

Advantageous Certification

  • Up to date and relevant ITIL certification
  • Cisco Certified Internetwork Expert - Routing and Switching (CCIE-R/S)
  • Cisco Certified Network Professional - Wireless (CCNP-W)
  • Juniper Networks Certified Support Professional - Enterprise Routing and Switching (JNCSP-ENT) JNCIA Security
  • Certified Partner SE - WAN Optimization
  • Riverbed Certified Solutions Professional - WAN Optimization (RCSP-W)
  • F5 Certified Technology Specialist Local Traffic Management (F5-CTS-LTM)
  • 301a LTM Specialist Architect Setup and Deploy Security domain
  • Cisco Certified Internetwork Expert - Security (CCIE-S)
  • Juniper Networks Certified Internet Associate - Intrusion Detection and Prevent (JNCIA-IDP)
  • Check Point Certified Security Administrator (CCSA)
  • Check Point Certified Security Administrator NG with Application Intelligence (CCSA-NG AI)
  • Check Point Certified Security Expert (CCSE)
  • Certified Partner SE - Security
  • Certified Partner SE - Web Security
  • VMware Certified Professional vSphere
  • Cisco Certified Internetwork Expert - Certification - Data Center (CCIE-DC)
  • MCSA+VCP, RHCE or equivalent
  • EMC Technology Architect, VNX Solutions Specialist Version 8.0 (EMCTA_VNX_SS_V8)
  • Blue Coat Certified Proxy SG Professional (BCCPSGP)
  • Blue Coat Certified Proxy SG Troubleshooting (BCCPSGT)
  • Cisco Certified Internetwork Expert - Voice (CCIE-V)
  • Cisco Certified Network Associate - Video (CCNA-VID)
  • ACIS - Avaya Communication Manager 5.2.1 (ACIS – 6006)
  • Genesys Certified Composer Routing 8 Developer (GCD8-DCR)
  • Genesys CIM8 Troubleshooting for Support (GCS8-CCTS)
  • Genesys eServices 8 Consultant (GCP8-CESV)
  • Genesys Inbound Voice 8 Consultant (GCP8-CIV)
  • Genesys SIP Server 8 Consultant (GCP8-SIP)
  • Genesys Voice Platform 8.5 Consultant (GCP8-CVP)
  • Genesys Workforce Management 8.5 Consultant (GCP8-WFM)
  • Cisco Qualified Specialist - Cisco IP Contact Center Express Representative (CQS-IPCCER)
  • Cisco Qualified Specialist - Cisco IP Contact Center Express Specialist (CQS-IPCCE)
  • Cisco Qualified Specialist - Cisco IP Telephony Design Specialist (CQS-DS)
  • Cisco Certified Internetwork Expert - Certification - Collaboration (CCIE-COLLA)
  • Genesys Certified Composer Routing 8 Developer (GCD8-DCR)
  • Genesys Composer using Voice Applications 8 Developer (GCD8-DCV)

Dimension Data withholds the rights not to fill these roles at our discretion.

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your MS Engineer Potential: Insight & Career Growth Guide


Real-time MS Engineer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for MS Engineer in Sandton, South Africa, highlighting market share and opportunities for professionals in MS Engineer roles.

27937 Jobs in South Africa
27937
367 Jobs in Sandton
367
Download Ms Engineer Jobs Trends in Sandton and South Africa

Are You Looking for MS Engineer L3 Job?

Great news! is currently hiring and seeking a MS Engineer L3 to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Dimension Data adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying South Africa laws and regulations

What Is the Average Salary Range for MS Engineer L3 Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Sandton. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for MS Engineer L3?

Key qualifications for MS Engineer L3 typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for MS Engineer L3?

To improve your chances of getting hired for MS Engineer L3, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for MS Engineer L3 Job Success

Dimension Data interview tips for MS Engineer L3

Here are some tips to help you prepare for and ace your MS Engineer L3 job interview:

Before the Interview:

Research: Learn about the Dimension Data's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your MS Engineer L3 interview at Dimension Data, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Dimension Data's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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