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Urgent! Network Analyst Position in WorkFromHome - Intelligent Technical Solutions



Job description

Join Intelligent Technical Solutions, a dynamic and growing company, as our Network Administrator .

We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset.

In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance.

You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:

  • Resolve workstation operating system issues of any kind.

  • Resolve printer issues of any kind.

  • Resolve standard business application (Office, etc.) issues of any kind.

  • Resolve line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.

  • Resolve server issues of any kind.

  • Resolve networking issues of any kind.

  • Act as an escalation point for technicians.

Job Qualifications:

  • Experience with Windows and Mac OS troubleshooting.

  • Experience with Server 2012 to 2022.

  • Experience with VMWare and Hyper V Virtualization.

  • Experience supporting M365 and Azure.

  • Proficient in Firewall rules, VLAN configuration, access point support and administration, and VPN tunnels.

  • Minimum of five years experience in IT Support or a similar role.

  • Advanced knowledge of Firewalls, Switches, Network architecture, and troubleshooting.

  • Advanced understanding of managing and troubleshooting networks.

  • Advanced understanding of virtualized environments.

  • Experience with Managed Service Providers (MSPs) is highly desirable.

  • Active Network Certifications are preferred.

Job KPIs:

  • First-touch closed: Each ticket that is completed with only one time entry contributes to this number.

  • Utilization: The percentage of time that you are on the clock and billing time to client tickets.

  • CSAT: Scores filled out by clients using the rating system in tickets.

Job Requirements:

  • A home office set up that meets the following:
  • A working computer with a minimum of 8GB RAM, i5 Windows10 or macOS Big Sur.

  • Stable internet connection with at least 5mbps download and upload.

  • A quality headset with noise cancellation feature for meetings.

  • A mobile phone that has the capacity to install the Microsoft Authentication app.

  • HD webcam.

  • 2nd Monitor.

  • UPS (Uninterruptible Power Supply) if using a desktop (not needed if using a laptop).

  • A very strong cultural fit the ITS way (Our core values will be discussed during the interview).

  • Excellent command of the English language both spoken and written.

  • Able to work full time 40 hours a week - 8:00 AM to 5:00 PM, Pacific Standard Time (PST) from Monday to Friday.

  • Able to pass our online behavior and cognitive assessments.

  • Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, CCNA.

  • Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rate starts at $11.56/hr and may vary by experience and location.

  • Paid US Holiday.

  • Night Shift Bonus.

  • Paid Time Off (15 Vacation Days per year).

  • Life Insurance.

  • Accident and Disability Coverage.

  • Company-paid training and certification.

  • Health & Wellness Program.

  • Salary Advancement.

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Required Skill Profession

Database, Analytics & Bi



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