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Urgent! Onsite Support & Installation Technician (POS) Position in George - Staff Solutions Recruitment

Onsite Support & Installation Technician (POS)



Job description

Key Responsibilities

1.

Onsite Support & Troubleshooting

  • Provide onsite technical support during new installations and for escalated service issues.

  • Diagnose and resolve common hardware faults (e.g., printer issues, power failures).

  • Replace defective hardware components when required.

2.

Hardware Installation & Setup

  • Install and configure POS terminals, scanners, printers, cash drawers, kitchen displays, etc.

  • Connect devices to networks and ensure correct physical setup.

  • Validate hardware functionality before handover to clients or support teams.

3.

Onsite Configuration & Testing

  • Configure BIOS, network settings (e.g., static IPs), and display or printer parameters.

  • Load POS software and assist with client-specific configurations under internal team guidance.

  • Perform thorough testing of all systems to ensure go-live readiness.

4.

After-Hours Deployment & Standby

  • Carry out installations during evenings or weekends to reduce client downtime.

  • Participate in a weekly standby rotation to handle urgent onsite or remote issues.

  • Ensure all after-hours activities are properly documented and communicated.

5.

Client Liaison & Go-Live Support

  • Act as a professional representative of the company while onsite.

  • Provide basic user orientation and support during go-live phases.

  • Escalate client concerns and technical risks to internal project or support teams.

6.

Documentation & Reporting

  • Complete service checklists and installation reports accurately.

  • Submit job notes, photos, and client sign-offs using mobile tools or internal systems.

  • Flag follow-up actions or irregularities to the Installation Coordinator or Team Leader.

Additional Responsibilities

  • Collect or return hardware from the office as required.

  • Maintain tools, mobile devices, and company vehicle (if applicable).

  • Participate in technical training or large-scale rollout projects.

Minimum Qualifications

  • Grade 12 / Matric
  • A+ and/or N+ certification (or equivalent technical experience)

Required Experience

  • At least 1 year of IT hardware support or onsite installation experience
  • Experience in POS, retail, or hospitality technology environments is preferred

Skills & Competencies

  • Strong technical troubleshooting and problem-solving skills
  • Basic networking knowledge (e.g., switches, routers, Ethernet, IP setup)
  • Effective communication and client interaction abilities
  • Able to work independently, particularly during after-hours periods
  • Excellent time management and attention to detail


Required Skill Profession

Other General



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