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Operations Change and Delivery Manager Job Opening In Umhlanga Rocks – Now Hiring Huntswood


Job description

Description

Job Overview:

Huntswood is looking for a professional who plans, implements, and evaluates change initiatives delivering governed change and mobilisation which support a fast-paced contact centre operation.

The Operation Change Delivery Manager will be responsible for managing the end-to-end change gateway process for the timely delivery of change projects and mobilising resource into the contact centre.

Confident to engage fully in change meetings and day to day work making a positive contribution to the continual improvement of processes for Operational Teams.

They will ensure that key stakeholders are engaged effectively and understand their responsibilities to support and enable the change or mobilisation required within agreed timelines and to specific requirements.

Being the primary point of contact for all stakeholders impacted by change and utilising the HW Change Gateway governance process for all operational change activity.

This will include items such as the governance of impact assessment, user acceptance testing, post implementation review, managing and tracking actions, risks, issues, and escalations.

This role requires a high level of attention to detail and change management skills, leading the way by providing guidance to stakeholders through each stage of the change gateway governance processes.

Job Responsibilities:

  • End to end management of Operational Change ensuring required standards are met to deliver high quality outcomes.

  • Determine critical path milestones to support prioritisation of change requests.

  • Engage with key stakeholders across Operational and Support functions, leading regular change management meetings both face to face and virtually.

  • Maintain and monitor all key milestones are achieved through the central Change Gateway Process, highlighting and mitigating risks which could impact change process compliance and delivery.

  • Deliver weekly updates on progress of site-based change plans, providing regular insight of in-flight initiatives, and those in the pipeline.

  • Collaborate with other Change Delivery Managers, the Communication Team, and Training Teams to ensure timely and accurate change communications and learning are provided to the relevant Operational teams impacted.

  • Ensure each change and mobilisation activity aligns to the HW Strategic aim of the Perfect Contact Centre and aligned to the HW 6 Fundamental Values - Bring your A game, Strive for Greater, Enable and empower all employees, Do the right thing, Own it and Deliver unbelievable service.

Job Requirements:

  • Experience of Change Management Delivery and awareness of Governance Processes
  • Knowledge of Project plan creation, milestone and progress tracking and dependencies
  • Matric

Skills Required:

  • Ability to actively engage in networking activity and adapt to feedback quickly.

  • Capable to develop and execute change management.

  • Committed to continuous improvement and development.

  • Strong Organisational skills
  • Strong Communications skills
  • Able to think pragmatically and propose solutions to problems.

  • High attention to detail and pride in your work

Competent usage of MS applications:

  • Excel – data analysis, formulas, pivot tables, conditional formatting
  • PowerPoint – Presentation creation for project status reports and proposals
  • Outlook – Email communications, meeting scheduling, diary management
  • Teams – Document creation and uploading, collaborative working environment.

Core Behavior:

Huntswood’s employees are described as dependable, driven and collaborative.

The job holder should be able to demonstrate they are:

  • Confidential, reliable and genuine
  • Dynamic, passionate and determined
  • Friendly, compassionate and cooperative

Values:

It's not just about what we do, but the way we do it.

And it's our values that make us special.

#J-18808-Ljbffr

Required Skill Profession

Operations & Business Administration


  • Job Details

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Unlock Your Operations Change Potential: Insight & Career Growth Guide


Real-time Operations Change Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Operations Change in Umhlanga Rocks, South Africa, highlighting market share and opportunities for professionals in Operations Change roles.

6887 Jobs in South Africa
6887
18 Jobs in Umhlanga Rocks
18
Download Operations Change Jobs Trends in Umhlanga Rocks and South Africa

Are You Looking for Operations Change and Delivery Manager Job?

Great news! is currently hiring and seeking a Operations Change and Delivery Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Huntswood adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying South Africa laws and regulations

What Is the Average Salary Range for Operations Change and Delivery Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Umhlanga Rocks. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Operations Change and Delivery Manager?

Key qualifications for Operations Change and Delivery Manager typically include Operations & Business Administration and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Operations Change and Delivery Manager?

To improve your chances of getting hired for Operations Change and Delivery Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Operations Change and Delivery Manager Job Success

Huntswood interview tips for Operations Change and Delivery Manager

Here are some tips to help you prepare for and ace your Operations Change and Delivery Manager job interview:

Before the Interview:

Research: Learn about the Huntswood's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Operations Change and Delivery Manager interview at Huntswood, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Huntswood's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Operations Change and Delivery Manager Positions

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