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Remote Systems Engineer - 3rd Line Job Opening In Potchefstroom – Now Hiring Viadex (Pty) Ltd


Job description

3rd Line Systems Engineer

The 3rd Line Systems Engineer will form part of a dynamic team of 1st, 2nd, and 3rd line engineers based in Cape Town, delivering SLA-backed services remotely as part of our technical support offering.

Reporting to the Service Desk Manager, this role requires a proactive, collaborative team member who is very strong technically and able to work European standard office hours, as per customer requirements.

The candidate will be required to form part of a 24x7x365 on-call rota after successful completion of probation and training.

Duties & Responsibilities

Key Accountabilities

  • Logging and progressing support tickets (incidents & changes) through our MSP systems.

  • Provide remote 3rd line technical IT support for tickets escalated.

  • Troubleshoot and resolve hardware and software related incidents based on Microsoft systems.

  • Resolve incidents within agreed first-time-fix parameters and escalate within the team where required, complying with contracted SLAs.
  • Take ownership of incidents and manage through to resolution where possible.

  • Attend to proactive and reactive monitoring alerts in order to ensure minimum disruption to customers.

  • Meet client expectations in terms of quality of work and delivery to deadlines.

  • Action customer enquiries effectively in a timely fashion as per prescribed SLA.

  • Produce information reports upon request.

  • Build and maintain Viadex reputation & customer relationships.

Desired Experience & Qualification

Required Skills & Experience

  • Matric or equivalent secondary education
  • VMware VCP
  • MCSE/MCITP or multiple MCP certifications
  • 5+ years’ experience in an IT Service Desk support environment (3rd line support)
  • 5+ years’ experience supporting VMware hypervisor (1+ year exposure to VMware NSX and vSAN)
  • 5+ years’ experience supporting Cisco/HPE networking environments
  • 3+ years’ experience supporting firewalls (FortiGate, WatchGuard, Cisco)
  • 3+ years' experience supporting SAN storage
  • 5+ years’ experience supporting Microsoft Systems; Servers, Exchange/365, Active Directory, DNS, DHCP, etc.

  • Exposure to HP, Dell & Cisco datacentre hardware, software, and storage technologies.

  • Exposure to modern Backup & Disaster Recovery technologies (Veeam, Zerto)
  • Exposure to Public Cloud (Azure, AWS) and/or VMware-based Private Cloud (IaaS, DRaaS, BaaS)

Package & Remuneration

Market related

Interested?

What WE will provide YOU

  • Global and national travel opportunities
  • Free parking
  • Life Assurance
  • Funding for accreditations and educational assistance for courses relevant to your role.

  • Reward and recognition schemes
  • Strong global management and team support and collaboration
  • Opportunities to achieve personal and work goals
  • The opportunity to work with a diverse network of team members and clients
  • Exposure to skill development on a global level
#J-18808-Ljbffr

Required Skill Profession

Technical Support & Administration


  • Job Details

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Unlock Your Remote Systems Potential: Insight & Career Growth Guide


Real-time Remote Systems Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Remote Systems in Potchefstroom, South Africa, highlighting market share and opportunities for professionals in Remote Systems roles.

36599 Jobs in South Africa
36599
91 Jobs in Potchefstroom
91
Download Remote Systems Jobs Trends in Potchefstroom and South Africa

Are You Looking for Remote Systems Engineer 3rd Line Job?

Great news! is currently hiring and seeking a Remote Systems Engineer 3rd Line to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Viadex (Pty) Ltd adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying South Africa laws and regulations

What Is the Average Salary Range for Remote Systems Engineer 3rd Line Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Potchefstroom. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Remote Systems Engineer 3rd Line?

Key qualifications for Remote Systems Engineer 3rd Line typically include Technical Support & Administration and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Remote Systems Engineer 3rd Line?

To improve your chances of getting hired for Remote Systems Engineer 3rd Line, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Remote Systems Engineer 3rd Line Job Success

Viadex (Pty) Ltd interview tips for Remote Systems Engineer   3rd Line

Here are some tips to help you prepare for and ace your Remote Systems Engineer 3rd Line job interview:

Before the Interview:

Research: Learn about the Viadex (Pty) Ltd's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Remote Systems Engineer 3rd Line interview at Viadex (Pty) Ltd, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Viadex (Pty) Ltd's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Remote Systems Engineer 3rd Line Positions

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