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      Urgent! SCOM Engineer _ L2 Job Opening In Sandton – Now Hiring Dimension Data
 
                        
                         Functieomschrijving
The SCOM Engineer (L2) is an intermediate to high level position in the EUC engineer job family and is proactive in identifying, investigating and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution.
Their primary objective is to ensure zero missed service level agreement conditions.
  The SCOM Engineer (L2) focuses on second line support for medium complexity incidents and maintains the Datacentre or End-user Computing environmental and monitoring equipment.
Key Roles and Responsibilities
Ensure that assigned infrastructure at the client site is configured, installed, tested and operational and that software is installed and configured according to client requirements.
Provide End-user Computing support to clients which includes provisioning, asset management, monitoring, implementation, troubleshooting and support for End-user Computing operations and related infrastructure.
Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
Take full ownership for managing the incident to resolution within the service level conditions.
Perform level 2 server and network troubleshooting, server rack mounting and cable patching / management.
Provide telephonic support to clients when required and update the relevant systems as per Dimension Data procedures.
Perform the necessary hand over procedures in cases where shift work is required.
Produce breach and other reports to identify failures and short-comings.
Own the ITSM Incident Value chain, connect with and engage colleagues to ensure accelerated updates into ITSM, call closure and feedback to clients
Update all client documentation when required (Sops, Work Instructions, Build Guides and Designs)
Update ITSM knowledge base with lessons learnt and insights into recurring incidents and system related errors
Assist in benchmarking industry standards
RequirementsRequired Education:
NQF Level 5
MCTS 2008
MCSA 2012
ITIL V3 Foundation
Kepner Tregoe Advanced
Intermediate to high level scripting capabilities
Exam 70-246 Monitoring and Operating a Private Cloud with System Center 2012
Exam 70-247 Configuring and Deploying a Private Cloud with System Center 2012
Experience
5 years’ work experience
Azure experience to Architect also an advantage
Skills and Knowledge
Demonstrate solution and service knowledge
Possess sound knowledge of communications infrastructure and systems
Demonstrate problem analysis and solution formulation skills
Demonstrate learning and service orientation
Demonstrate excellent attention to detail
Demonstrate proactive management
Extensive knowledge and experience including configuration and implementation
Strong general knowledge of networking, IT systems, security, servers and firewalls
✨ Smart • Intelligent • Private • Secure
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Unlock Your SCOM Engineer Potential: Insight & Career Growth Guide
Real-time SCOM Engineer Jobs Trends in Sandton, South Africa (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for SCOM Engineer in Sandton, South Africa using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 27733 jobs in South Africa and 354 jobs in Sandton. This comprehensive analysis highlights market share and opportunities for professionals in SCOM Engineer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Dimension Data is currently hiring and seeking a SCOM Engineer _ L2 to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: SCOM Engineer _ L2 Jobs Sandton.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Dimension Data adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a SCOM Engineer _ L2 Jobs South Africa varies, but the pay scale is rated "Standard" in Sandton. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for SCOM Engineer _ L2 typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for SCOM Engineer _ L2, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
 
            Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your SCOM Engineer _ L2 interview at Dimension Data, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Dimension Data's products or services and be prepared to discuss how you can contribute to their success.
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