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Urgent! Senior Operations Manager Job Opening In Cape Town – Now Hiring Foundever®
Salary and benefits – Salary Negotiable (Dependant on Experience) plus medical aid & pension
Location – Waterfront Cape Town.
Working Pattern – 40 Hours per week – Core Business Hours
Contract Type – Permanent
Are you an experienced Contact Centre Senior Operations Manager?
We are looking for strong Leader to undertake the role of Senior Operations Manager for our site in Cape Town.
At Foundever, you will find our contact centre jobs surprising.
We believe in memorable associate experiences.
Here, you can improve your quality of life and grow your career.
Your working life is how you spend a large proportion of your time.
Why not spend it realising your potential.
We focus on you and, with your drive, look to create your best moments.
The focus of this job is on achieving results which are aligned with the big picture of the organisation and its strategic goals.
The Senior Operations Managers mission is to support both Foundever and our clients in achieving service, quality, contribution goals and associate engagement with a Can Do attitude across the site.
You will convey strategic vision to the team and build consensus for any changes that is forthcoming.
As a key leader you will be charged with making program level decisions that result in the greatest overall outcome for our clients, their customers, and our business.
You will Institute new policies, technology, equipment, workflows or whatever other changes can positively impact the business.
You will deputise for Country Manager as required ensuring the site runs monthly and service is maintained in their absence.
It is essential that you are an exceptional leader and that you have passion for management and customer excellence in order to create an environment for success with the ability to delegate and drive performance through your Operations Managers.
It is key that you are a confident and an experienced leader, with great problem solving skills that can effectively deliver in a fast paced and changeable environment.
You will be a self-assured competent manager with experience in driving KPI performance, client management, understanding financial budgets, forecasts, pricing models and bill to pay.
You will be able to establish robust working relationships with both internal and external stakeholders.
Leadership: Exceptional leadership skills with ability to manage multiple teams and large groups of people.
Expertise: Minimum of 5 years’ experience in a Contact Centre Operations Manager role.
Communication skills: Excellent Interpersonal/communication skills, communicating at all levels.
Ability: Good numeric and verbal reasoning skills.
Critical thinking: Effective problem-solving skills.
Employee perfomance: Performance Management skills.
Knowledge: Demonstrated knowledge of industry & general business management.
Background: A clear criminal background check.
✨ Smart • Intelligent • Private • Secure
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Unlock Your Senior Operations Potential: Insight & Career Growth Guide
Real-time Senior Operations Jobs Trends in Cape Town, South Africa (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Senior Operations in Cape Town, South Africa using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 36350 jobs in South Africa and 3514 jobs in Cape Town. This comprehensive analysis highlights market share and opportunities for professionals in Senior Operations roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Foundever® is currently hiring and seeking a Senior Operations Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Senior Operations Manager Jobs Cape Town.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Foundever® adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Senior Operations Manager Jobs South Africa varies, but the pay scale is rated "Standard" in Cape Town. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Senior Operations Manager typically include Top Executives and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Senior Operations Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Senior Operations Manager interview at Foundever®, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Foundever®'s products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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