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Service Delivery Manager Job Opening In Sandton – Now Hiring Dimension Data


Job description

Functieomschrijving

Oversees the coordination of customer service and support activities which may include the delivery of pre- and post-sales services, customer care and retention, installation, technical support, repair, and maintenance of organization’s products.

Operations management:

Responsible for the day to day running of the Operational tasks in line with the performance measures established by the business and ensure maximum up-time and the accurate and early response to client operational issues.

Run the managed services operations in alignment to the service management service operations (SMSO) processes, delivering contracted outcomes to our clients.

Service delivery management:

Create and maintain a comprehensive list of client requirements, scope of deliverables, technology and the delivery model.

Responsibility for resource planning and work allocation to meet agreed service levels.

Investigate and solve client problems which have been escalated by client and operational teams.

Assist with complaint handling or any major incidents that require intervention and ensure the prompt resolution of these incidents.

Follow established procedures in terms of major incidents, root cause analysis, problem management, communication and incident management.

Continuous service improvement:

Engage with clients for technical operational requirements as part of routine operations.

Plan and implement key service improvement priorities based on a continual service improvement approach and feed continual service improvement priorities into automation team.

Research new techniques and alternative methods to increase efficiency.

 

Client satisfaction:

Apply necessary processes and procedures to meet or improve client satisfaction requirements, as defined by the business.

Assist with the development of client service policies, procedures and standards that will ensure the continued satisfaction of Dimension Data clients.

Engage internal teams, Dimension Data stakeholders and clients to capture client feedback and/or to discuss possible improvements to services provided.


People management:

Responsible for the day to day management of the team, creating and executing on plans and reporting on the activities required by the business.

Ensure that employees reporting to them are motivated, engaged and understand their career opportunities, by taking responsibility for the training and development of their team members.

Guide the team through transformational objectives set out by the business.


Relationship management:

Implement stakeholder engagement/communications plan.

Deal with problems and issues, managing resolutions, corrective actions, lessons learned and the collection and dissemination of relevant information.

Collect and use feedback from customers and stakeholders to help measure effectiveness of stakeholder management.

Assignments received include goals and the process by which to meet the goals.

Gives direction to employees according to established policies and management guidelines.

Applies judgement within defined policies and procedures

Requirements

Qualifications & Experience 

General qualification in Technology (Technology Diploma / Degree)

Certifications required & optional

ITIL foundation certification (V3 or latest)

Safe Agile

Azure

AWS

VMware

Management Diploma / Degree

MBA

Work experience required

12-14 years’ work experience

At least 10 years’ experience in management of people, process and technology

Relevant experience in Data Centre, Collaboration and Microsoft stack

Good organisational and effective team leadership skills

Required level of leadership and management experience to manage larger teams and collaborate and influence senior managers

Experience in organisational change management (transformational experience)

Understands budgets and cost management

Strong leadership skills including effective time management, prioritisation and delegation of work

Experience in coaching and mentoring teams on a daily basis

Demonstrated experience in implementation of continual service improvement in previous roles (through automation, process enhancements, etc.)

Required Skill Profession

Operations Specialties Managers


  • Job Details

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Unlock Your Service Delivery Potential: Insight & Career Growth Guide


Real-time Service Delivery Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Delivery in Sandton, South Africa, highlighting market share and opportunities for professionals in Service Delivery roles.

3816 Jobs in South Africa
3816
60 Jobs in Sandton
60
Download Service Delivery Jobs Trends in Sandton and South Africa

Are You Looking for Service Delivery Manager Job?

Great news! is currently hiring and seeking a Service Delivery Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Dimension Data adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying South Africa laws and regulations

What Is the Average Salary Range for Service Delivery Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Sandton. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Service Delivery Manager?

Key qualifications for Service Delivery Manager typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Service Delivery Manager?

To improve your chances of getting hired for Service Delivery Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Service Delivery Manager Job Success

Dimension Data interview tips for Service Delivery Manager

Here are some tips to help you prepare for and ace your Service Delivery Manager job interview:

Before the Interview:

Research: Learn about the Dimension Data's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Service Delivery Manager interview at Dimension Data, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Dimension Data's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Service Delivery Manager Positions

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