• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
South Africa Jobs Expertini

Service Delivery & Project Manager Job Opening In Durban – Now Hiring LevelUp (Pty) Ltd


Job description

These jobs were popular with other job seekers

  • The successful candidate will report to the Business Unit Manager and act as a custodian of relationships both internally within the company, and externally with and between customer support teams and vendors.

  • The Service Delivery & Project Manager plays a critical role in the co-ordination and delivery of operational support and projects to the customer and is seen as an extension of the clients IT Operations team.

    The role consistently strives to improve and strengthen the customers perception of service quality, through dedicated support expertise, and consistent communication.

Duties & Responsibilities

  • Establishing and maintaining a constructive relationship between the service provider and the customer based on understanding the customer and their business drivers.

  • Identifying changes to the customer environment and technology trends that could potentially impact the type, level or utilization of services provided.

  • Establishing and articulating business requirements for new services or changes to existing services.

  • Mediating in cases where there are conflicting requirements for services from different business units ensuring that the current and future service level requirements (service warranty) of customers are identified, understood and documented in SLA (Service Level Agreement) and service level requirements (SLR) documents.

  • Negotiating and agreeing levels of service to be delivered with the customer (either internal or external); formally documenting these levels of service in SLAs.
  • Negotiating and agreeing OLAs (Operational Level Agreements) and, in some cases, other SLAs and agreements that underpin the SLAs with the customers of the service.

  • Assisting with the production and maintenance of an accurate service portfolio, service catalogue, application portfolio and the corresponding maintenance procedures.

  • Ensuring that targets agreed within underpinning contracts are aligned with SLA targets.

  • Ensuring that service level reports are produced for each customer service and that breaches of SLA targets are highlighted, investigated and actions taken to prevent their recurrence.

  • Ensuring that service performance reviews (SLA Meetings) are scheduled, carried out with customers regularly and documented, with agreed actions progressed.

  • Ensuring that improvement initiatives identified in service reviews are acted on and progress reports are provided to customers.

  • Reviewing service scope, SLAs, OLAs and other agreements on a regular basis.

  • Ensuring that all changes are assessed for their impact on service levels, including SLAs, OLAs and underpinning contracts, including attendance at change advisory board (CAB) meetings if appropriate.

  • Identifying all customers and other key stakeholders to involve in SLA negotiations.

  • Managing customer complaints including their recording, management, escalation (where necessary) and resolution.

  • Measuring, recording, analysing and improving customer satisfaction.

  • Managing the production of the required deliverables
  • Planning and monitoring the project
  • Formulating and executing plan
  • Monitoring and reporting on project progress
  • Executive and cross-company stakeholder engagement with strong strategic thinking and analysis
  • Business case and benefits development and tracking
  • Shape the delivery of strategic initiatives and manage execution
  • Manage risks, issues and constraints and offers alternative where possible
  • Work closely with key stakeholders, Change managers, Business Analysts, BI developers, and all integration areas

Desired Experience & Qualification

  • Matric/Senior Certificate
  • IT Related Tertiary Qualification (Degree or Diploma)
  • Project Management Certification
  • ITIL V3/V4 (Foundation)
  • Solid IT Service Delivery Management Experience (5 Years+)
  • Project Management (2 Years+)
  • Service Management (2 Years+)


Experience and Training

  • Strong IT Service Delivery Management
  • Project Management
  • Service management
  • Resource and Capacity Management
  • Operations Management
  • Escalation Management and Resolution
  • Identify new business opportunities
  • Manage Third Parties
  • Report Management
    • HR Services, Recruitment & Selection

    These jobs were popular with other job seekers

    #J-18808-Ljbffr

Required Skill Profession

Project & Process Management


  • Job Details

Related Jobs

Level-Up hiring Service Delivery Project Manager Job in Johannesburg, Gauteng, South-Africa
Level-Up
Johannesburg, Gauteng, South-Africa
Level-Up hiring Service Delivery Project Manager Job in Johannesburg, Gauteng, South-Africa
Level-Up
Johannesburg, Gauteng, South-Africa
TenacIT Solutions hiring Service Delivery and Project Manager Job in iKapa, INtshonalanga Kapa, South-Africa
TenacIT Solutions
iKapa, INtshonalanga Kapa, South-Africa
Teraco hiring Service Delivery Manager Job in Johannesburg, Gauteng, South Africa
Teraco
Johannesburg, Gauteng, South Africa
Teraco hiring Service Delivery Manager Job in South Africa
Teraco
South Africa
Dimension Data hiring Service Delivery Manager Job in Sandton, Gauteng, South Africa
Dimension Data
Sandton, Gauteng, South Africa
3520 Kyndryl South Africa (Pty) Limited hiring Service Delivery Manager Job in South Africa
3520 Kyndryl South Africa (Pty) Limited
South Africa
Fnz hiring Service Delivery Manager Job in Johannesburg, Gauteng, South-Africa
Fnz
Johannesburg, Gauteng, South-Africa
SavageOne Pty Ltd hiring Service Delivery Manager Job in Johannesburg, Gauteng, South-Africa
SavageOne Pty Ltd
Johannesburg, Gauteng, South-Africa
Tharisa Minerals hiring Service Delivery Manager Job in South-Africa
Tharisa Minerals
South-Africa
Teraco – A Digital Realty Company hiring Service Delivery Manager Job in South-Africa
Teraco – A Digital Realty Company
South-Africa
Stonebridge HR Solutions hiring Service Delivery Manager Job in Fourways, Fourways, South-Africa
Stonebridge HR Solutions
Fourways, Fourways, South-Africa
Fnz hiring Service Delivery Manager Job in Johannesburg, Gauteng, South-Africa
Fnz
Johannesburg, Gauteng, South-Africa
SavageOne Pty Ltd hiring Service Delivery Manager Job in Johannesburg, Gauteng, South-Africa
SavageOne Pty Ltd
Johannesburg, Gauteng, South-Africa
Herotel Sonic hiring Service Delivery Manager Job in President Park AH, IGauteng, South-Africa
Herotel Sonic
President Park AH, IGauteng, South-Africa
Somewhere hiring Service Delivery Manager Job in South-Africa
Somewhere
South-Africa
Old Mutual hiring Service Delivery Manager Job in Western Cape, Western Cape, South-Africa
Old Mutual
Western Cape, Western Cape, South-Africa
Tharisa hiring Service Delivery Manager Job in Gauteng, Gauteng, South-Africa
Tharisa
Gauteng, Gauteng, South-Africa
Tharisa Minerals hiring Service Delivery Manager Job in South-Africa
Tharisa Minerals
South-Africa
Tharisa hiring Service Delivery Manager Job in South-Africa
Tharisa
South-Africa
Teraco – A Digital Realty Company hiring Service Delivery Manager Job in South-Africa
Teraco – A Digital Realty Company
South-Africa
Confidential hiring Service Delivery Manager Job in Fourways, Fourways, South-Africa
Confidential
Fourways, Fourways, South-Africa
Kyndryl hiring Service Delivery Manager Job in South-Africa
Kyndryl
South-Africa
Kyndryl hiring Service Delivery Manager Job in Western Cape, , South Africa
Kyndryl
Western Cape, , South Africa
Kyndryl hiring Service Delivery Manager Job in Western Cape, South Africa, South Africa
Kyndryl
Western Cape, South Africa, South Africa
JustTheJob.co.za hiring Project Delivery Manager Job in Randburg, Gauteng, South-Africa
JustTheJob.co.za
Randburg, Gauteng, South-Africa
JustTheJob.co.za hiring Project Delivery Manager Job in Randburg, Gauteng, South-Africa
JustTheJob.co.za
Randburg, Gauteng, South-Africa
Deloitte hiring Service Delivery Manager - SAP Job in Midrand, Gauteng, South Africa
Deloitte
Midrand, Gauteng, South Africa
Business Capital Group hiring : IT Service Delivery Manager Job in City of Johannesburg Metropolitan Municipality, Gauteng, South-Africa
Business Capital Group
City of Johannesburg Metropolitan Municipality, Gauteng, South-Africa
Adapt IT (Pty) Ltd hiring Service Delivery & Product Manager Job in Midrand, Gauteng, South-Africa
Adapt IT (Pty) Ltd
Midrand, Gauteng, South-Africa
HIREXE hiring IT Service Delivery Manager Job in WorkFromHome, WorkFromHome, South-Africa
HIREXE
WorkFromHome, WorkFromHome, South-Africa
HIREXE hiring IT Service Delivery Manager Job in WorkFromHome, Gauteng, South-Africa
HIREXE
WorkFromHome, Gauteng, South-Africa

Unlock Your Service Delivery Potential: Insight & Career Growth Guide


Real-time Service Delivery Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Delivery in Durban, South Africa, highlighting market share and opportunities for professionals in Service Delivery roles.

3815 Jobs in South Africa
3815
80 Jobs in Durban
80
Download Service Delivery Jobs Trends in Durban and South Africa

Are You Looking for Service Delivery & Project Manager Job?

Great news! is currently hiring and seeking a Service Delivery & Project Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at LevelUp (Pty) Ltd adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying South Africa laws and regulations

What Is the Average Salary Range for Service Delivery & Project Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Durban. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Service Delivery & Project Manager?

Key qualifications for Service Delivery & Project Manager typically include Project & Process Management and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Service Delivery & Project Manager?

To improve your chances of getting hired for Service Delivery & Project Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Service Delivery & Project Manager Job Success

LevelUp (Pty) Ltd interview tips for Service Delivery & Project Manager

Here are some tips to help you prepare for and ace your Service Delivery & Project Manager job interview:

Before the Interview:

Research: Learn about the LevelUp (Pty) Ltd's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Service Delivery & Project Manager interview at LevelUp (Pty) Ltd, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the LevelUp (Pty) Ltd's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Service Delivery & Project Manager Positions

Setting up job alerts for Service Delivery & Project Manager is easy with South Africa Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!