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Urgent! Service Operations Manager Job Opening In Johannesburg – Now Hiring FirstRand Life Assurance Ltd
Description
To effectively manage and oversee all operational aspects in the achievement of the business objectivesHello Future Service Operations Manager
Welcome to FNB, the home of the #changeables.
We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who believes they can:
Be responsible for leading and optimising a team that manages customer interactions relating to life insurance policy queries and administration.
The role ensures excellence in service delivery across multiple channels (chat, email, and telephony), efficient handling of policy amendments, and the ongoing improvement of processes through innovation and providing meaningful input on automation, and the adoption of AI.
The incumbent will be pivotal in driving operational efficiency, ensuring quality of work, regulatory compliance, operational risk management, and enhancing customer experience within FNB Life’s Policy Servicing team
You will be an ideal candidate if you have:
You will have access to:
You will be a match if you have:
Additional Requirements:
Apply now if you are interested in taking the next step.
We look forward to engaging with you!
All appointments will be made in line with FirstRand Group’s Employment Equity plan.
The bank supports the recruitment and advancement of individuals with disabilities.
In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis.
The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
#Post
#FNB
#Ll -SM8
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
18/10/25All appointments will be made in line with FirstRand Group’s Employment Equity plan.
The Bank supports the recruitment and advancement of individuals with disabilities.
In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis.
The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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Unlock Your Service Operations Potential: Insight & Career Growth Guide
Real-time Service Operations Jobs Trends in Johannesburg, South Africa (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Operations in Johannesburg, South Africa using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 9400 jobs in South Africa and 925 jobs in Johannesburg. This comprehensive analysis highlights market share and opportunities for professionals in Service Operations roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! FirstRand Life Assurance Ltd is currently hiring and seeking a Service Operations Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Service Operations Manager Jobs Johannesburg.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at FirstRand Life Assurance Ltd adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Service Operations Manager Jobs South Africa varies, but the pay scale is rated "Standard" in Johannesburg. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service Operations Manager typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Service Operations Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Service Operations Manager interview at FirstRand Life Assurance Ltd, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the FirstRand Life Assurance Ltd's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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