SOFTWARE APPLICATION SUPPORT SPECIALIST

About MCI

MCI is a dynamic Business Information Systems Consulting firm and an equal opportunity employer.

Our clients operate in a range of industries including banking, financial services, manufacturing, fast moving consumer goods and recruitment throughout Africa and the Middle East.

Our service offering includes project management, software implementation, product development across various platforms, and including e-commerce solutions.

We strive to be the best at what we do, and to achieve this we need people on our team who have commitment, drive, and a positive attitude that helps deliver winning results.

Role

MCI is looking for a Software Application Support Specialist to join our dynamic team to assist with ongoing maintenance of existing products and to participate in the development of new and enhanced products and solutions.

This is a great opportunity to join an exciting company.

This role is diverse, challenging, and interesting. 

Work closely with various team members to improve customer service skills, use and enhance support tools, learn effective troubleshooting techniques, and increase product knowledge.

This role offers excellent career growth opportunities.

Activities will include:

• Providing application support to users: Answer, resolve, and log in-bound customer calls, identify issues, and provide suggestions and long-term resolutions;


• Investigate and analyse system issues to determine cause of issues and appropriate corrective action;


• Design and participate in the delivery of system developments and enhancements ensuring that changes are delivered to budget, timescales and specification and that divisional, quality and industry standards are met; 


• Provide system knowledge and consultancy for divisional and cross-divisional projects ensuring that business process requirements are met, and best practice is achieved; 


• Review and recommend continuous improvement of the systems and support processes; 


• Document technical information and processes for existing and newly developed functionality to provide suitable and up-to-date system support; 


• Maintain data quality and integrity within the system; 


• Provide clear, professional, informative and appropriate communication to colleagues, customers and suppliers; 


• Carry out system maintenance tasks and processes to agreed schedules. 

The successful candidate will utilise strong customer service, communication and problem-solving skills to deliver support services for business applications.

The successful candidate will develop close links with staff and management at all levels across the business, and work with suppliers and internal teams.