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Software Tester and Software Support Job Opening In Durban – Now Hiring Indian Ocean Export Company


Job description

In the Software Testing capacity, the role is responsible for executing test plans and verifying the functionality of pull requests (PRs) merged by the development team.

This includes ensuring that new features and bug fixes align with the specified requirements and do not introduce regressions.

In the Software Support aspect of the role, the individual is responsible for managing and resolving support tickets logged via Spiceworks.

This includes assisting users with technical issues, unblocking users where needed, and occasionally performing manual database updates to restore functionality or resolve issues.

The role contributes directly to the quality and reliability of the software, as well as the efficiency and satisfaction of its users.

Responsibilities

Software Testing

  • Execute manual test plans based on user stories and technical specifications.

  • Validate functionality of merged pull requests (PRs) before deployment.

  • Identify and log bugs or inconsistencies and follow up with developers as needed.

  • Perform regression testing to ensure new changes do not negatively impact existing functionality.

  • Collaborate with developers to clarify requirements and test outcomes.

Software Support

  • Provide first-level support for users experiencing issues with the Gateway export system.

  • Monitor and manage incoming support tickets via Spiceworks.

  • Troubleshoot technical issues reported by users and provide timely resolution.

  • Perform manual database updates when necessary to unblock users or resolve system errors.

  • Document support cases and resolutions for future reference.

  • Escalate unresolved or complex issues to the relevant technical team members.

Required Qualifications

  • Basic understanding of software development and QA processes.

  • Familiarity with bug tracking or ticketing systems (e.g., Spiceworks, Trello).

  • Ability to follow structured test plans and accurately report findings.

  • Strong problem-solving and analytical skills.

  • Clear written and verbal communication skills.

  • Basic SQL knowledge for querying or updating databases under supervision would be advantageous.

  • A collaborative and proactive approach to working with technical teams and end users.

  • High attention to detail and a commitment to delivering quality outcomes.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Software Tester Potential: Insight & Career Growth Guide


Real-time Software Tester Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Software Tester in Durban, South Africa, highlighting market share and opportunities for professionals in Software Tester roles.

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147 Jobs in Durban
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Download Software Tester Jobs Trends in Durban and South Africa

Are You Looking for Software Tester and Software Support Job?

Great news! is currently hiring and seeking a Software Tester and Software Support to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Indian Ocean Export Company adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying South Africa laws and regulations

What Is the Average Salary Range for Software Tester and Software Support Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Durban. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Software Tester and Software Support?

Key qualifications for Software Tester and Software Support typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Software Tester and Software Support?

To improve your chances of getting hired for Software Tester and Software Support, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Software Tester and Software Support Job Success

Indian Ocean Export Company interview tips for Software Tester and Software Support

Here are some tips to help you prepare for and ace your Software Tester and Software Support job interview:

Before the Interview:

Research: Learn about the Indian Ocean Export Company's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Software Tester and Software Support interview at Indian Ocean Export Company, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Indian Ocean Export Company's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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