Systems Analyst: Business Applications

Job description

The Incumbent will perform tasks to design, develop and implement business applications to be used in the organization by facilitating analysis of user needs.

Ensure that change management methodologies in the organization are adhered to for initiatives undertaken.

Highlight deficiencies and or opportunities identified on business systems to facilitate continuous improvement.

KPA 1: Financial Perspective

KPI:

• 1.1. Supply line manager with relevant information required for the annual budgeting process.
  
  
  • 1.1.1. OPEX.
    
    
  • 1.1.2. CAPEX.
    
    
• 1.2. Get agreement for overtime to be worked to ensure cost effective operations in area of responsibility.
  
  

KPA 2: Customer Perspective

• 2.1. Contribute to the creation of Service Level Agreements (SLA) with relevant stakeholders.
  
  
• 2.2. Monitor Service Level Agreements.
  
  
  • 2.2.1. Ensure that own SLA targets are met.
    
    
  • 2.2.2. Investigate and report to line manager on non-compliance to set targets.
    
    
• 2.3. Build relationships with key business stakeholders to facilitate healthy interdepartmental partnerships.
  
  

KPA 3: Operational Perspective

• 3.1. Be fully versed with all ICT business systems in area of responsibility to facilitate advanced Tier I, II and III support to organisation.
  
  
• 3.2. Prioritise work packages according to risk and impact to ensure that work packages are resolved according to SLAs.
• 3.3. Ensure that appropriate analysis is done before attempting the resolution of a work package in order to facilitate efficient resolution as well as complying to set policies and procedures.
  
  
• 3.4. Monitor adherence to SLA for allocated work packages and take appropriate action to address lagging items.
  
  
• 3.5. Educate users in the appropriate use of business systems.
  
  
• 3.6. Highlight identified problems via trend analysis to line manager so that appropriate actions can be taken to resolve identified problems.
  
  
• 3.7. Identify opportunities in current business practices and highlight initiatives for business improvement.
  
  
• 3.8. Challenge current business processes and explore ways in which inefficiencies can be rectified.
  
  
• 3.9. Analyse and present re-engineering opportunities to the business users.
  
  
• 3.10.
  
  Execute daily housekeeping tasks to ensure systems are operational as per agreed business SLA’s.
  
  
  • 3.10.1. Resolve identified issues within set limits.
    
    
• 3.11.
  
  Execute preventative maintenance tasks to ensure system uptime is as per SLA.
  
  
• 3.12.
  
  Contribute to departmental report according to agreed timelines highlighting successes and challenges.
  
  
• 3.13.
  
  Facilitate Tier III system changes or enhancements according to set ICT change management methodology:
  • 3.13.1. Analysis of user requirement in great detail to ascertain a signed off functional specification.
    
    
    • 3.13.1.1. Elicit requirements from business users by facilitating meetings with users and making use of BABOK elicitation techniques.
      
      
    • 3.13.1.2. Document specification by making use of appropriate BABOK diagrams.
      
      
    • 3.13.1.3. Document business rules related to initiative.
      
      
  • 3.13.2. Prepare a technical specification and propose a solution that meets the initial user requirement.
    
    
    • 3.13.2.1. Develop technical specification by making use of defined best practices and set standardisation.
      
      
    • 3.13.2.2. Research and propose the most appropriate solution that will meet the initial user requirement.
      
      
    • 3.13.2.3. Update Disaster Recovery procedures and processes to incorporate changes.
      
      
    • 3.13.2.4. Document appropriate roll back plan should new initiative fail envisioned outcome.
      
      
  • 3.13.3. Develop test cases that will facilitate appropriate testing of proposed solution:
    • 3.13.3.1. Unit testing.
      
      
    • 3.13.3.2. User acceptance testing.
      
      
    • 3.13.3.3. Integration testing.
      
      
    • 3.13.3.4. Regression testing.
      
      
  • 3.14.
    
    Prepare training documentation and facilitate the process to ensure business users update relevant standard operating procedures related to proposed solution.
    
    
  • 3.15.
    
    Ensure adequate back out plans are in place should the new initiative not perform as intended.
    
    

KPA 4: Learning and Growth Perspective

• 4.1. Participate in performance management and monitor own performance on an on-going basis to ensure set goals are achieved.
  
  
• 4.2. Highlight learning and development needs to line manager so that relevant training initiatives can be sourced.
  
  
• 4.3. Develop sufficient business knowledge and insight into the operations so that effective Tier I, II and Tier III support can be given.
  
  
• 4.4. Ensure that training supplied by the organisation are attended according to set schedules and that where required exams are written and a pass mark achieved.
  
  
• 4.5. Monitor time-keeping, absenteeism, leave and overtime to ensure adherence to Human Resources policies.
  
  
• 4.6. Attend individual and group meetings on a regular basis to ensure regular two way communication.
  
  
• 4.7. Liaise with industry colleagues to improve skills via user groups and seminars.
  
  

KPA 5: Governance, Control and Risk Compliance

• 5.1. Contribute to the creation of Standard Operating Procedures (SOP) and or Policies relevant to the area or responsibility.
  
  
  • 5.1.1. Ensure compliance to SOPs and policies by ensuring that training and competence are done before effective date.
    
    
• 5.2. Ensure revision of documentation are done according to stipulated timeframes.
  
  
• 5.3. Ensure compliance to notification system by ensuring that tasks allocated are performed within agreed timelines.
  
  
  • 5.3.1. Root Cause analysis are done effectively.
    
    
  • 5.3.2. Corrective Action Plans to be properly designed/implemented to prevent future occurrences.
    
    
• 5.4. Assist with preparation for internal and external audits and participate in auditing process.
  
  
• 5.5. Ensure audit findings are addresses within agreed time frames by analysing findings and putting appropriate mitigating actions in place.
  
  
• 5.6. Contribute to risk management database by ensuring new risks are identified and recorded.
  
  
  • 5.6.1. Ensure mitigation actions are formulated, implemented and executed according to agreed timelines.
    
    
• 5.7. Ensure users have the appropriate authorisations that will enable them to perform their duties.
  
  
  • 5.7.1. Authorisations to be audit as per agreed timelines.
    
    
• 5.8. Contribute to the formulation and simulation of disaster recovery and business continuity planning.
  
  

KPA 6: Strategy Contribution

• 6.1. Research and analyse the effectiveness and efficiency of existing processes and submit to line manager strategies for enhancing or further leveraging these processes.
  
  
• 6.2. Collaborate with line manager to develop long term strategic plans in area of responsibility.
  
  
• 6.3. Perform trend analysis and identify possible projects for inclusion in business planning.
  
  
• 6.4. Assist line manager with implementation of approved business plans.
  
  

KPA 7: Project Management Participation

• 7.1. Contribute to the development of project plans for projects in area of responsibility.
  
  
• 7.2. Ensure compliance to agreed timelines and budgets.
  
  
• 7.3. Contribute to reporting on progress of projects.
  
  
• 7.4. Attending meetings as and when required by project methodology

Competencies

• Competencies: Analytical Thinking and Attention to Detail
• Judgement and Decision Making
• Problem solving
• Planning Organising
• Big Picture Thinking
• Drive and Belief in the cause
• Ethical Behaviour
• Excellence Orientation
• Personal Development
• Customer Service Orientation
• Organisational Awareness
• Knowledge Sharing
• Teamwork
• Communication
• Systems Competence
• Computer Literacy.
  
  
• BECS.
  
  
• SAP.
  
  
• LIMS.
  
  
• Business and Financial Acumen

Education

• Diploma or Degree in Nursing and be registered as a Professional Nurse with the South African Nursing Council (SANC).
  
  

Experience and knowledge requirements

• 2 years' experience as a Donor Care Officer or Clinic Supervisor
• More than 1 year experience working directly with the ePROGESA application.
  
  

Required Skill Profession

Database, Analytics & Bi