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Urgent! Tech Officer: Jnr Customer Engineer (FS) Position in Gauteng - BCX

Tech Officer: Jnr Customer Engineer (FS)



Job description

Job title : Tech Officer: Jnr Customer Engineer (FS) Job Location : Gauteng, Pretoria Deadline : November 22, 2025 Quick Recommended Links

Core Description

  • Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.

Key Deliverables / Primary Functions

  • Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB) 
  • Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis 
  • Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
  • Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed.

    In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.

  • Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards
  • Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.

  • Diligently drive SLA

Core Functional Skills & Capabilities

  • ICT Knowledge
  • Technology Consulting
  • Problem solving
  • Customer Service
  • Teamwork

Core Behavioural Competencies

  • Working with people
  • Following instructions & procedures
  • Applying expertise & Technology
  • Delivering Results & Meeting customer expectations
  • Achieving personal work goals & objectives
  • Culture Match
  • Job Match

Minimum Qualifications

  • NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

  • Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment 

Certifications

  • COMPTIA
  • Microsoft Systems Associate or Engineer (MCSA or MCSE);
  • Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

  • Required to travel locally
  • Drivers Licence and Reliable Vehicle - both required
  • Ability to work extended /long hours as and when required

Workplace / Physical Requirements

  • Client Roaming
  • Billable

  • ICT jobs


Required Skill Profession

Other General



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