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Technical Account Manager Market related Position in Somerset West - Datafin IT Recruitment


Job description

Duties & Responsibilities

ENVIRONMENT:

Our client is a consulting firm based in Somerset West who specializes in leveraging MS365 business tools and implementing AI to revolutionize operations.

Their focus is on delivering customized solutions to optimize operations and stimulate client growth.

Currently, they are in search of Technical Account Managers (TAMs) who play a pivotal role in nurturing and expanding client relationships.

TAMs are motivated to uphold Monthly Recurring Revenue (MRR) and pinpoint new revenue prospects by strategically nurturing existing accounts and pursuing one-time sales.

They are essential for maintaining high customer retention rates, driving revenue growth through upselling and cross-selling, and seizing one-time sales opportunities aligned with service offerings, collaborating closely with Customer Care to ensure a smooth client experience.

DUTIES:

Customer Satisfaction (CSAT) Score:

  • CSAT directly impacts customer retention and commissions.

    High CSAT scores indicate satisfied customers who are more likely to renew contracts, contributing to the commission through retained MRR.

  • KPI Target: Maintain a CSAT score of 90% or higher to ensure customer satisfaction and maximize commission potential.

Retention Rate:

  • A high retention rate is essential for maintaining and growing MRR, which directly impacts commissions.

  • KPI Target: Achieve a customer retention rate of 95% or higher to sustain MRR and commission earnings.

Account Growth:

  • Account growth contributes to increased MRR, which enhances commissions, especially in Tier 3 and Tier 4 of the commission structure.

  • KPI Target: Achieve a minimum annual account growth rate of 15% to maximize MRR and commission potential.

Cross-Selling and Upselling:

  • Successful cross-selling and upselling efforts lead to increased MRR, directly impacting commissions, especially through Tier 4 of the commission structure.

  • KPI Target: Achieve a minimum of 20% increase in revenue through cross-selling and upselling activities to boost MRR and commission earnings.

Response and Resolution Time:

  • Timely response and resolution enhance customer satisfaction and retention, indirectly impacting commissions.

  • KPI Target: Maintain an average response time of less than 4 hours and a resolution time of less than 24 hours to ensure high CSAT scores and retention rates.

Feedback and Action Plans:

  • Customer feedback informs improvement initiatives that can lead to higher CSAT scores and retention rates, thus influencing TAM commissions.

  • KPI Target: Implement action plans based on customer feedback within 30 days to enhance satisfaction and retention, ultimately impacting commissions.

Training and Development:

  • Continuous learning improves TAM performance, leading to better customer outcomes and potentially higher commissions.

  • KPI Target: Complete a minimum of two relevant training programs or certifications per year to enhance skills and performance.

Account Documentation and Reporting:

  • Accurate documentation and reporting facilitate transparency and trust with customers, enhancing satisfaction and retention, thereby impacting TAM commissions.

  • KPI Target: Submit comprehensive account reports to management on a monthly basis to ensure accountability and customer satisfaction.

Customer Advocacy:

  • Building strong relationships and advocating for customers can lead to higher retention rates and increased referrals, ultimately impacting commissions.

  • KPI Target: Achieve a minimum Net Promoter Score (NPS) of 8 from assigned accounts to demonstrate customer advocacy and satisfaction.

  • Effective resolution of escalated issues mitigates customer churn and strengthens relationships, indirectly influencing commissions.

  • KPI Target: Resolve escalated issues within agreed-upon timelines and with a satisfactory outcome for the customer to maintain satisfaction and retention.

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

When applying for jobs, ensure that you have the minimum job requirements.

Only SA Citizens will be considered for this role.

If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence.

OR e-mail a Word copy of your CV to and mention the reference number of the job.

Desired Experience & Qualification

Technical, Account, Manager

#J-18808-Ljbffr

Required Skill Profession

Technical Sales Engineering


  • Job Details

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Unlock Your Technical Account Potential: Insight & Career Growth Guide


Real-time Technical Account Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Account in Somerset West, South Africa, highlighting market share and opportunities for professionals in Technical Account roles.

12856 Jobs in South Africa
12856
25 Jobs in Somerset West
25
Download Technical Account Jobs Trends in Somerset West and South Africa

Are You Looking for Technical Account Manager Market related Job?

Great news! is currently hiring and seeking a Technical Account Manager Market related to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Datafin IT Recruitment adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying South Africa laws and regulations

What Is the Average Salary Range for Technical Account Manager Market related Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Somerset West. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Account Manager Market related?

Key qualifications for Technical Account Manager Market related typically include Technical Sales Engineering and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Technical Account Manager Market related Job Success

Datafin IT Recruitment interview tips for Technical Account Manager Market related

Here are some tips to help you prepare for and ace your Technical Account Manager Market related job interview:

Before the Interview:

Research: Learn about the Datafin IT Recruitment's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Be Yourself: Let your personality shine through while maintaining professionalism.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Account Manager Market related interview at Datafin IT Recruitment, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Datafin IT Recruitment's products or services and be prepared to discuss how you can contribute to their success.

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