Technical Representative

Job description

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.

We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities.

We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Job Summary

We have an exciting opportunity for a Technical Representative to join our mining team! In this pivotal role, you will assist with product problem management within an assigned territory or industry.

Your goal is to maximize customer loyalty while minimizing the commercial impact of customer complaints related to products, applications, and maintenance requirements.

You will achieve this through appropriate and timely use of resources, including goodwill.

What you will do:

1. Providing input to Service Operations Specialists for shop operations, service process improvements, and systems, to help dealers achieve higher service quality and improve profitability.
   
   
2. Drive and support Dealer Product Problem Management process.
   
   
3. Building dealer's technical capabilities to identify and repair product deficiencies.
   
   
4. Providing technical guidance and counselling dealers on presentations designed to inform customers of service advantages.
   
   
5. Directing dealers in managing Product Improvement Programs cost-effectively and within designated timeframes.
   
   
6. Collaborate internally with business partners to deliver product defect fixes for our end users in partnership with our dealers.
   
   

Skills you will have:

1. Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
   
   
2. Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
   
   
3. Project Management: Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.
   
   
4. Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
   
   
5. Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
   
   
6. Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.
   
   
7. Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
   
   
8. Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
   
   

Top candidates will also have:

1. A completed bachelor’s degree in engineering or related field.
   
   
2. 6 years minimum experience in a similar role.
   
   
3. Strong technical capabilities.
   
   
4. Demonstrated ability to work autonomously in a fast-paced environment.
   
   
5. Previous experience of working in a multinational company.
   
   

Travel time: on average 50% within Southern Africa.

Work location: Johannesburg.

What You Will Get

From day one, you’re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company.

You power our success, and we are committed to empowering yours.

After all, when your work can impact the entire world, it’s important to do work that matters.

About Caterpillar

Caterpillar Inc.

is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives.

For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future.

Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method.

If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

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Required Skill Profession

Technical Support & Administration