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      Urgent! Technical Support Analyst Position in Johannesburg - Confidential
What Youll Be Doing: Deliver first- and second-line support for in-house developed applications and core infrastructure Troubleshoot issues within Microsoft Azure environments (e.g., AAD, VMs, and storage accounts) Perform day-to-day server support and maintenance Log and resolve service requests through a structured ticketing system Provide clear, helpful technical support via Teams or telephone Explain complex technical issues in a user-friendly manner Meet agreed Service Level Agreements (SLAs) requirements for incident resolution Work closely with internal technical teams to escalate and resolve complex issues Maintain documentation and contribute to internal knowledge sharing What Youll Bring: 2 years experience in an IT support or technical operations role Proficiency in Microsoft Azure services and Windows Server environments Solid understanding of networking basics: DNS, DHCP, VPNs, IP addressing, and firewalls Troubleshooting skills for connectivity and infrastructure issues Basic PowerShell scripting experience for automation and diagnostics Familiarity with ticketing systems (e.g., Jira) Excellent communication and customer service skills Ability to juggle multiple support requests while staying organized Experience working in a small, Agile IT team environment Exposure to monitoring or remote support tools Dont miss out on this opportunity and apply today.
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Unlock Your Technical Support Potential: Insight & Career Growth Guide
Real-time Technical Support Jobs Trends in Johannesburg, South Africa (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Support in Johannesburg, South Africa using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 13918 jobs in South Africa and 933 jobs in Johannesburg. This comprehensive analysis highlights market share and opportunities for professionals in Technical Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Confidential is currently hiring and seeking a Technical Support Analyst to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Technical Support Analyst Jobs Johannesburg.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical Support Analyst Jobs South Africa varies, but the pay scale is rated "Standard" in Johannesburg. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Technical Support Analyst typically include It / Computing / Software and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Technical Support Analyst, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
            Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Technical Support Analyst interview at Confidential, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Confidential's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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