Overview
One of our clients who specialise in offering end to end business solutions within technology, BBBEE and compliance, is seeking an experienced service delivery / project roll-out candidate to join the Operations department.
This is a very high performance driven environment, we are in need of candidates with a great track record of managing complex service issues and the ability to manage multi-disciplinary teams!
Responsibilities
- As the Service Delivery Manager, you’ll be the heartbeat of client success—ensuring seamless delivery of solutions, building trusted relationships, and driving continuous improvement across all service touchpoints.
- Service Delivery Management: Lead end-to-end rollouts of B-BBEE and compliance solutions, ensuring SLA adherence and quality benchmarks.
- Client Relationship Management: Be the go-to expert for client queries, escalations, and strategic service reviews.
- Team Leadership: Coordinate consultants, trainers, and support staff to deliver excellence.
- Process & Quality Control: Implement SOPs, drive efficiency, and ensure compliance with BEE codes, EE legislation, and POPIA.
- Reporting & Insights: Track KPI's, generate performance reports, and present actionable insights to senior leadership.
What We’re Looking For
- Bachelor’s degree in Business, Project Management, or related field
- 5+ years’ experience in service delivery, client success, or project management
- Strong understanding of B-BBEE Codes, Employment Equity, and compliance frameworks
- Experience in SaaS implementation or professional services is a plus
- Exceptional leadership, communication, and problem-solving skills
- Proficiency in CRM and project management tools
- Resilience, adaptability, and a passion for excellence
Skill set
- Client relationship management
- Communication
- Time management
- Organisational
- Attention to detail
- Project management
- Conflict management
- Leadership
- Resilient
- Adaptable
- Technical
- System knowledge
- Risk management
Why Join?
Work with a purpose-driven team in a high-impact role
Be part of a company that values innovation, integrity, and client success
Opportunity to shape service delivery in a growing and dynamic sector
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