Training & Support Engineer

Job description

An exciting career opportunity currently exists for a Training & Support Engineer – based at our Head Office in Centurion, South Africa.

The successful candidate will report to the Operations & Logistics Manager.

ABOUT US

The OPTRON Group is a distributor, supporter and integrator of leading technology brands that deliver products and services that connect the physical and digital worlds.

Our offerings are built around core technologies in positioning, modelling, connectivity and data analytics which enables customers to improve productivity, quality, safety and sustainability.

From purpose-built products to enterprise lifecycle solutions, the software, hardware and services we supply are transforming industries such as mining, construction, agriculture, geospatial and transportation and logistics.

SITECH SA (Pty) Ltd is a subsidiary of the OPTRON Group (Pty) Ltd and proud member of the SITECH global distribution network for Trimble construction solutions – the most reliable and rugged construction technology systems available to the heavy civil construction contractor.

Trimble Machine Control technology and the complete portfolio of Connected Site Solutions improves productivity and efficiency through all stages of the construction project lifecycle.

BENEFITS OF JOINING THE SITECH SA TEAM

• Exciting opportunities for professional growth and career advancement.
  
  
• The opportunity to make a significant impact on the construction industry and contribute to its sustainable development.
  
  
• Access to world class training and the opportunity to grow your career across our diverse portfolio of technologies and disciplines.
  
  
• SITECH SA has a competitive advantage in that our service offerings are solution orientated an we provide a partnership approach to our customers with ongoing support and business benefit.
  
  
• We offer a hybrid work setup, enabling you to plan your work smartly as well as a competitive compensation package that values the skills and experience you bring.
  
  

THE OPPORTUNITY

The Training & Support Engineer is responsible for delivering a completed and fully commissioned machine control and/or site positioning solution to the client.

This includes site establishment, 3D design and modelling, machine measure up, commissioning, accuracy within specifications, operator training, surveyor training, workflow integration and after sales support.

KEY RESONSABLITIES INCLUDE:

Product Implementation

• Manage all field implementation to deliver products/solutions to customers’ satisfaction.
  
  
• Ensure final, implemented product/solution is sufficiently tested and implementation is signed off by the customer, and provide documented implementation tests.
  
  
• Coordinate and work with the relevant internal individuals/teams to ensure successful implementations.
  
  

Field Support

• Resolve any reported product/solutions issues or malfunctions through following proper diagnostic/troubleshooting steps, as well as standard procedures and protocols, to identify and understand the problem and provide suitable solutions.
  
  
• Continuously provide optimal customer support whether through field visits or via e communication.
  
  
• Ask customers targeted questions during telephonic support to identify the root of the problem.
  
  
• Talk customers through suitable/applicable steps and actions to resolve issues when providing telephonic support.
  
  
• Ensure all product/solution/customer issues are properly logged, provide timeous reports and manage own field dispatch schedule.
  
  
• Continuously build supportive customer relationships.
  
  

Technical Support

• Resolve any reported product/solution issues or malfunctions through following proper diagnostic/troubleshooting steps, as well as standard procedures and protocols, to identify and understand the problem and provide suitable solutions.
  
  
• Continuously provide optimal technical customer support whether through field visits or telephonic.
  
  
• Ask customers targeted questions during telephonic support to identify the root of the problem.
  
  
• Talk customers through suitable/applicable steps and actions to resolve issues when providing telephonic support.
  
  
• Ensure all product/solution/customer issues are properly logged, provide timeous reports and manage own field dispatch schedule.
  
  
• Continuously build supportive customer relationships.
  
  
• Provide technical support to internal staff involved in the sales (i.e. pre-sales support) and implementation of relevant products/solutions.
  
  

Product Training

• Continuously build and expand on own product knowledge.
  
  
• Prepare for customer training through completing a needs analysis of the end users being trained and compiling training material and agenda accordingly.
  
  
• Present technical training, as certified Trimble trainer, to all customers and product end users, on newly acquired products or product upgrades.
  
  

Quality Control

Ensure quality control of all products/solutions supplied to customers.

General Administration

• Compiling of contractor’s packs.
  
  
• Keeping records of training completed.
  
  

QUALIFICATIONS, SKILLS & EXPERIENCE REQUIRED FOR THE ROLE

• Degree/Diploma in surveying or relevant engineering/technical fields.
  
  
• Minimum of 5 years’ experience working on construction sites.
  
  
• Experience in the Geospatial industry will be an advantage.
  
  
• Sound understanding and experience in road construction and design
• Trimble Business Centre & 3rd Party designing software (e.g. Model Maker, Road Maker)
• Experienced user of Trimble survey/site positioning systems.
  
  
• Ability to troubleshoot, repair, test and service technical equipment.
  
  
• Excellent communication skills (verbal & non-verbal) to provide technical help.
  
  
• Understanding of the construction industry/applications/solutions/customer requirements.
  
  
• Understanding of solutions implementation and service level support best practice.
  
  
• Conceptual ability to analyse, interpret & offer customised solutions.
  
  
• Problem solving ability.
  
  

OTHER REQUIREMENTS

• The successful candidate must have a valid driver’s license and own reliable vehicle.
  
  
• Must be willing and able to travel extensively internationally (mainly within Africa) and be away from home a regular basis.
  
  
• Able to meet the physical demands of the job and operational requirements.
  
  

BEHAVIOURAL COMPETENCIES, ATTITUDE AND APPROACH NEEDED TO BE SUCCESSFUL

The successful candidate must be able to align with SITECH SA’s core values as follows:

• Respect – have due regard for others & acknowledge our diversity
• Integrity – doing the right thing, even when no-one is watching
• Trust – have a firm belief in the reliability, truth and ability of others
• Ownership – be accountable for our decisions and actions
• Excellence – proudly committed to quality & success
• Balance – work hard, play hard

REMUNERATION PACKAGE: Market related remuneration and benefits

HOW TO APPLY FOR THIS POSITION

To apply for this position, please complete the form below or send your detailed CV

• Appointments will be made in line with our Employment Equity goals and targets.
  
  
• If you have not received a response to your application within 2 weeks of submitting your CV, you can assume that your application has not been successful.
  
  

Apply Now

Please complete the form below to apply for this vacancy.

The fields marked with an asterisk are required fields for a vacancy application.

First Name *

Surname *

Email Address *

Phone Number *

Upload CV (*.pdf | *.docx) * No file chosen

YOUR CONSTRUCTION TECHNOLOGY PARTNER

SITECH SA (Pty)Ltd is a subsidiary of the OPTRON Group and part of the worldwide SITECH distribution network – offering consultative advice on Trimble technology solutions, installation, customised training, service and technical support in the civil construction industry.

Required Skill Profession

Installation, Maintenance & Repair