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Urgent! Virtual Medical Receptionist For Optometry Practices (Fully Remote for US-Based Client) Job Opening In WorkFromHome – Now Hiring Unbottleneck™

Virtual Medical Receptionist For Optometry Practices (Fully Remote for US Based Client)



Job description

We are looking for a Virtual Medical Receptionist for an eyecare practice.

Eyecare industry experience is required and as the front-line employee, your role will be extremely important for maintaining or improving patient experience and satisfaction.

Your goal should always be to make patients comfortable and well-informed.

Key Responsibilities:

  • Greet and assist patients over the phone and via email.

  • Schedule, confirm, and manage patient appointments using electronic health records (EHR) systems.

  • Verify vision and medical insurance benefits for patients prior to appointments, including eligibility, co-pays, deductibles, and authorization requirements.

  • Communicate effectively with insurance companies and third-party payers to resolve verification and billing issues.

  • Collect and input patient information accurately, ensuring compliance with HIPAA and office policies.

  • Educate patients on insurance coverage, out-of-pocket costs, and billing procedures.

  • Manage incoming calls, emails, and messages; triage inquiries and route them appropriately.

  • Support billing and collections teams by providing insurance data and verification records.

  • Maintain a high level of confidentiality, professionalism, and courtesy at all times.

What We’re Looking For:

  • 3+ years of experience in a medical receptionist or administrative role in an optometry, ophthalmology, or healthcare setting.

  • Proven experience with U.S. medical and vision insurance verification is a bonus, but not essential.

  • Familiarity with EHR systems and practice management software (e.g., Crystal PM, RevolutionEHR, and OfficeMate is a plus).

  • Excellent communication and interpersonal skills with a patient-focused attitude.

  • Strong attention to detail and organizational skills.

  • Ability to multitask and work independently in a fast-paced remote environment.

  • Knowledge of CPT, ICD-10 codes, and basic billing terminology.

Other Requirements:

  • Excellent WIFI (minimum 50 -100Mbps speed)
  • Own Laptop or desktop computer
  • External Monitor
  • Sufficient backup power supply for power outages
  • Good quality headset with a built-in microphone
  • Working hours are Monday to Friday (US Time Zones)

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Required Skill Profession

Healthcare



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