Warehouse Management System Lead

Job description

Core Group represents some of the world’s most iconic technology brands across Sub-Saharan Africa.

We are driven by innovation, operational excellence, and a passion for delivering exceptional customer experiences.

Our teams are dynamic, forward-thinking, and committed to continuous improvement — ensuring we remain leaders in everything we do.

Role Overview

The WMS Lead plays a pivotal role in driving the implementation, optimisation, and ongoing support of Core Group’s Warehouse Management Systems (WMS).

This position shapes the future of warehouse management by aligning technology initiatives with organisational goals to enhance operational efficiency, accuracy, and customer satisfaction.

This is a highly collaborative role that requires strong technical expertise, exceptional leadership, and the ability to translate operational needs into effective WMS solutions.

Key Responsibilities

1.

System Implementation and Stabilisation

Ensure comprehensive Go-Live readiness for all WMS implementations.

Develop and update warehouse Standard Operating Procedures (SOPs).

Conduct system and process training for warehouse teams.

Identify and resolve stabilisation issues proactively.

Align implementation goals with business objectives and conduct post-implementation reviews.

Facilitate cross-departmental communication and integration.

2.

System Optimisation and Continuous Improvement

Identify opportunities to streamline warehouse processes and improve productivity.

Manage configuration changes and integrations between systems.

Provide clear communication and training on all system updates.

Implement a framework for ongoing performance and process improvement.

Collaborate with external consultants and apply industry best practices.

3.

Training and Change Management

Develop comprehensive training programs for warehouse processes and WMS usage.

Maintain and update training materials regularly.

Ensure effective onboarding and ongoing learning for all relevant staff.

Promote a culture of knowledge sharing and continuous development.

4.

System Support and Maintenance

Define and implement a robust WMS support structure.

Monitor SLAs and manage vendor escalations.

Lead proactive maintenance and establish a disaster recovery plan.

Manage system budgets in collaboration with finance teams.

5.

Documentation and Governance

Maintain detailed system configuration and SOP documentation.

Collaborate with IT teams to ensure version control and update accuracy.

Develop and maintain a centralised knowledge base for all WMS operations.

6.

Cross-Functional Collaboration

Work with IT, operations, and business units to align WMS initiatives with organizational goals.

Lead cross-functional task forces to identify and implement process enhancements.

Foster collaboration and integration across teams.

7.

Reporting and Data Management

Ensure accuracy of master data and key operational reports.

Collaborate with BI teams to develop custom reports and dashboards.

Implement data governance policies and improve data visualization for actionable insights.

Minimum Qualifications & Experience

Relevant tertiary qualification.

5–7 years’ experience in warehouse operations and WMS environments (preferably Manhattan SCALE).

Proven experience in WMS and ERP system integration.

Strong understanding of full lifecycle implementations for medium to large-scale projects.

Excellent written and verbal communication skills.

Strong ability to manage multiple priorities in high-pressure environments.

Knowledge of emerging technologies in warehouse and logistics management.

Strong organizational and analytical skills.

Excellent problem-solving and innovation capabilities.

Collaborative leadership and strong stakeholder management.

Attention to detail and commitment to quality.

Passion for continuous improvement and operational excellence.

Why Join Core Group?

At Core Group, you’ll be part of a team that thrives on innovation, collaboration, and driving excellence across all areas of business.

As a WMS Lead , you’ll play a key role in transforming warehouse operations, enabling smarter, faster, and more efficient ways of working — while supporting some of the most exciting technology brands in the world.

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About Core Group

We offer people the most exciting information, communication and entertainment technology for work and play and service them through our network of re-sellers and our own retail outlets.

At the core of our business is the Apple brand.

We are the sole distributors for Apple in South Africa.

In support of Apple, our accessories brands offer products that enhance this technological eco‑system.

iStore is an Apple Premium Reseller (APR) which is a dedicated hub for Apple products and accessories.

With 18 Stores conveniently situated across the Country, iStore is the largest APR in Southern Africa.

iStore aims to maximize customer value offerings by providing an authentic Apple experience and offering customers exclusive services such as in‑store complimentary training, technical support and technical set‑up.

iStore offers contracts on various mobile networks as well as a 2 year extended warranty option with iCare Plus.

Required Skill Profession

Sales Management